# 2024-31549: Agency Information Collection Activities; Revision of an Approved Information Collection: National Consumer Complaint Database 2024-31549, Agency Information Collection Activities; Revision of an Approved Information Collection: National Consumer Complaint Database, is a Federal Register notice from an unnamed agency published 2025-01-03, effective Comments must be received on or before March 4, 2025. ICR expiration date: June 30, 2025. OMB Control Number: 2126-0067. (as of 2026-06-08). - Canonical: https://policyrisk.com/federal-register/2024-31549 - As of: 2026-06-08 - Plain-text twin of the page above; the HTML and this file carry the same facts. ## Facts - Document number: 2024-31549 - Title: Agency Information Collection Activities; Revision of an Approved Information Collection: National Consumer Complaint Database - Type: Notice - Agencies: unknown - Citation: unknown - Published: 2025-01-03 - Effective: Comments must be received on or before March 4, 2025. ICR expiration date: June 30, 2025. OMB Control Number: 2126-0067. - Comments close: not stated - Significant: no - Touches household money: no - Regulation identifier numbers: none - Last updated: 2026-06-08 ## Summary The Federal Motor Carrier Safety Administration is updating the National Consumer Complaint Database, where people can report unsafe or unfair practices by transportation companies and workers. This change affects drivers, consumers, and businesses involved in trucking and shipping. They’re asking for public feedback by March 4, 2025, and the update aims to keep the system easy to use without adding extra costs or delays. ## Abstract In accordance with the Paperwork Reduction Act of 1995, FMCSA announces its plan to submit the Information Collection Request (ICR) described below to the Office of Management and Budget (OMB) for its review and approval and invites public comment. This revision is for the National Consumer Complaint Database (NCCDB), which is an online interface allowing consumers, drivers, and others to file complaints against unsafe and unscrupulous companies and/or their employees, including shippers, receivers, and transportation intermediaries, depending on the type of complaint. These complaints cover a wide range of issues, including but not limited to driver harassment, coercion, movement of household goods, financial responsibility instruments for brokers and freight forwarders, Americans with Disability Act (ADA) compliance, Electronic Logging Device (ELD), Entry-Level Driver Training (ELDT), Medical Review Officer (MRO), and Substance Abuse Professional (SAP) complaints. FMCSA requests approval to revise the ICR titled "National Consumer Complaint Database." ## Effects PRIA read - Updated Consumer Complaint Portal: benefit, medium. FMCSA is revising the National Consumer Complaint Database (NCCDB) so consumers, drivers, and others can file complaints about unsafe or unfair practices (for example, driver harassment, household goods moves, ADA compliance, ELD, ELDT, MRO, and SAP). The revision is an Information Collection Reque… - Modernization to Centralize Complaints: benefit, medium. FMCSA is implementing U.S. Government Accountability Office recommendations (September 2023) to modernize and expand the NCCDB so the Agency can centralize complaint collection, monitor and respond to complaints, provide timely responses to consumers, and share complaint information with Federal an… - Time Burden to File Complaints: cost, low. FMCSA estimates 64,545 respondents file complaints, with an average time per response of 15 minutes and an estimated total annual burden of 16,136 hours. The ICR is listed as expiring June 30, 2025. - Complaint Data Can Trigger Enforcement: cost, medium. FMCSA uses NCCDB data to alert consumers to carriers with a history of household goods complaints and to identify problematic motor carriers for enforcement actions; carriers can also use the data to reconcile complaints. 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