# 2025-20805: Agency Information Collection Activity Under OMB Review: Clearance for A-11 Section 280 Improving Customer Experience Information Collection

2025-20805, Agency Information Collection Activity Under OMB Review: Clearance for A-11 Section 280 Improving Customer Experience Information Collection, is a Federal Register notice from Veterans Affairs Department published 2025-11-25, effective Comments and recommendations for the proposed information collection should be sent by December 26, 2025. (as of 2026-06-08).

- Canonical: https://policyrisk.com/federal-register/2025-20805
- As of: 2026-06-08
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Document number: 2025-20805
- Title: Agency Information Collection Activity Under OMB Review: Clearance for A-11 Section 280 Improving Customer Experience Information Collection
- Type: Notice
- Agencies: Veterans Affairs Department
- Citation: 90 FR 53444
- Published: 2025-11-25
- Effective: Comments and recommendations for the proposed information collection should be sent by December 26, 2025.
- Comments close: 2025-12-26
- Significant: no
- Touches household money: no
- Regulation identifier numbers: none
- Last updated: 2026-06-08

## Summary

The Department of Veterans Affairs is updating its customer experience surveys to handle more feedback from veterans and partners. They’re extending the approval for collecting this info and expect to increase surveys from 141 to 200 by 2027, which means more responses and time spent. If you want to share your thoughts, you’ve got until December 26, 2025, to comment!

## Abstract

In compliance with the Paperwork Reduction Act (PRA) of 1995, this notice announces that the Veterans Experience Office, Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden, and it includes the actual data collection instrument.

## Effects PRIA read

- VA expands survey volume to nearly 6M: cost, low. You may be asked to take more Department of Veterans Affairs (VA) customer surveys. VA plans to increase annual responses from 4,012,000 to 5,942,778 and raise estimated annual burden hours from 344,083 to 504,982; surveys under management rose from 141 in 2022 to 176 now and are expected to reach…
- Voluntary, anonymous surveys across many contact methods: benefit, low. If VA asks for your feedback, the surveys are voluntary and VA says it will take steps to keep responses anonymous. VA may collect opinions electronically, by mail, fax, telephone, technical discussions, in-person interviews, or observational techniques, and response time may range from about 2 min…

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- [2026-20414](https://policyrisk.com/federal-register/2026-20414): Agency Information Collection Activity Under OMB Review: Financial Status Report, 2026-10-06

## Sources
- [2025-20805 on federalregister.gov](https://www.federalregister.gov/documents/2025/11/25/2025-20805/agency-information-collection-activity-under-omb-review-clearance-for-a-11-section-280-improving)
- [2025-20805 as published (PDF)](https://www.govinfo.gov/content/pkg/FR-2025-11-25/pdf/2025-20805.pdf)

## Related
- [Previous: 2025-20803, Center for Scientific Review; Notice of Closed Meetings](https://policyrisk.com/federal-register/2025-20803)
- [Next: 2025-20806, National Institutes of Health](https://policyrisk.com/federal-register/2025-20806)
- [All Federal Register documents](https://policyrisk.com/federal-register)

Source: PRIA, https://policyrisk.com/federal-register/2025-20805 (as of 2026-06-08).