# 2026-16366: DOT Tracks Trucker Complaints in New Records System

2026-16366, Privacy Act of 1974; System of Records, is a Federal Register notice from Transportation Department published 2026-08-11, effective 2026-08-11; PRIA reads it as touching household money (as of 2026-08-18).

- Canonical: https://policyrisk.com/federal-register/2026-16366
- As of: 2026-08-18
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Document number: 2026-16366
- Title: Privacy Act of 1974; System of Records
- Type: Notice
- Agencies: Transportation Department
- Citation: 91 FR 51828
- Published: 2026-08-11
- Effective: 2026-08-11
- Comments close: 2026-09-10
- Significant: no
- Touches household money: yes
- Regulation identifier numbers: none
- Last updated: 2026-08-18

## In one line

DOT Tracks Trucker Complaints in New Records System

## Summary

In accordance with the Privacy Act of 1974, the Department of Transportation (DOT) proposes a new system of records titled "DOT/ FMCSA 016, Customer Relationship Records (CRR)." This system of records allows DOT to collect and maintain both written and verbal correspondence from Agency customers who contact the FMCSA (1-800-832- 5660 toll free number, by email, or chat). The information in the system enables the Agency to receive, respond to, and refer customer inquiries regarding Agency services.

## Effects PRIA read

- FMCSA will collect your inquiry PII: cost, medium. If you contact the FMCSA by phone (1-800-832-5660), email, or chat, DOT will collect and store your written and verbal correspondence and create a unique Customer Contact Record accessible to FMCSA authorized users. The record can include biographic and contact data (names, addresses, email, phone)…
- Records kept for 20 years after lifecycle: cost, medium. FMCSA will maintain records in the system according to NARA schedule DAA-0557-2015-0006 and will destroy them 20 years after the end of the event product lifecycle. Records are considered temporary but retained for that 20-year period before destruction.
- Records may be shared with agencies and others: cost, medium. DOT may disclose records from this system to Federal, State, local, Tribal, and foreign counterparts for audits, inspections, investigations, or enforcement; to the public or private sector for safety alerts or regulatory notices; to DOJ or other agencies for litigation; to contractors for system f…
- Data stored on GovCloud with safeguards: benefit, low. Records will be stored electronically in a FedRAMP-authorized third-party cloud (AWS GovCloud East region) and are encrypted in transit and at rest. Access is limited to authorized personnel with appropriate clearances and background screening.
- You can request access but must verify identity: mixed, low. Individuals may request access to or correction of records via the System Manager or DOT's Public Access Link (https://pal.dot.gov/), but requests must verify identity by providing full name, current address, date and place of birth, and a notarized signature or a statement under 28 U.S.C. 1746 (pe…

## Related documents

- [2026-19964](https://policyrisk.com/federal-register/2026-19964): The Safer Affordable Fuel-Efficient (SAFE) Vehicles Rule III for Model Years 2022 to 2031 Passenger Cars and Light Trucks, 2026-09-30
- [2026-18040](https://policyrisk.com/federal-register/2026-18040): Cause of Airline Delay and Cancellation Categories Under Section 511(b) of the FAA Reauthorization Act of 2024, 2026-09-03
- [2026-17904](https://policyrisk.com/federal-register/2026-17904): National Environmental Policy Act Regulations, 2026-09-01
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## Sources
- [2026-16366 on federalregister.gov](https://www.federalregister.gov/documents/2026/08/11/2026-16366/privacy-act-of-1974-system-of-records)
- [2026-16366 as published (PDF)](https://www.govinfo.gov/content/pkg/FR-2026-08-11/pdf/2026-16366.pdf)

## Related
- [Previous: 2026-16364, Sunshine Act Meetings](https://policyrisk.com/federal-register/2026-16364)
- [Next: 2026-16367, Marine Mammals; Incidental Take During Specified Activities; Proposed Incidenta…](https://policyrisk.com/federal-register/2026-16367)
- [All Federal Register documents](https://policyrisk.com/federal-register)

Source: PRIA, https://policyrisk.com/federal-register/2026-16366 (as of 2026-08-18).