# 2026-19339: HRSA Keeps Tabs on Hotline Callers and Chat Users

2026-19339, Agency Information Collection Activities: Submission to OMB for Review and Approval; Public Comment Request; Generic Information Collection Request for Health Resources and Services Administration Hotlines, Chatlines, and Online Portals, is a Federal Register notice from Health and Human Services Department, Health Resources and Services Administration published 2026-09-22, effective Comments on this ICR should be received no later than October 22, 2026.; PRIA reads it as touching household money (as of 2026-09-29).

- Canonical: https://policyrisk.com/federal-register/2026-19339
- As of: 2026-09-29
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Document number: 2026-19339
- Title: Agency Information Collection Activities: Submission to OMB for Review and Approval; Public Comment Request; Generic Information Collection Request for Health Resources and Services Administration Hotlines, Chatlines, and Online Portals
- Type: Notice
- Agencies: Health and Human Services Department; Health Resources and Services Administration
- Citation: 91 FR 60135
- Published: 2026-09-22
- Effective: Comments on this ICR should be received no later than October 22, 2026.
- Comments close: 2026-10-22
- Significant: no
- Touches household money: yes
- Regulation identifier numbers: none
- Last updated: 2026-09-29

## In one line

HRSA Keeps Tabs on Hotline Callers and Chat Users

## Summary

HRSA is asking for approval to keep collecting info from people who use their hotlines, chatlines, and online portals. This helps HRSA make these services better and easier to use. If you want to share your thoughts, you have until October 22, 2026, to comment—no cost involved, just your feedback!

## Abstract

In compliance with the Paperwork Reduction Act of 1995, HRSA submitted an Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and approval. Comments submitted during the first public review of this ICR will be provided to OMB. OMB will accept further comments from the public during the review and approval period. OMB may act on HRSA's ICR only after the 30-day comment period for this notice has closed.

## Effects PRIA read

- HRSA continues user feedback collections: benefit, low. HRSA asked OMB for approval to keep collecting information from users of about 20 HRSA hotlines, chatlines, and online portals so HRSA can improve how those services work. The collections are described as voluntary and intended to help HRSA evaluate the operation and usefulness of these services.
- Estimated time burden for respondents: cost, low. HRSA estimates the annual total responses at 150,000 and total annual burden at 36,100 hours across instruments. Specific instrument estimates include 100,000 standardized hotline interactions at 0.25 hours each (25,000 hours), 5,500 chatline interactions at 0.5 hours each (2,750 hours), 17,500 onl…
- Maternal mental health hotline covered: benefit, low. HRSA intends to continue information collection for the National Maternal Mental Health Hotline under this umbrella ICR, meaning feedback and usage information for that hotline will be collected as part of this package. The umbrella ICR is intended to cover a broader scope of operational informatio…

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## Sources
- [2026-19339 on federalregister.gov](https://www.federalregister.gov/documents/2026/09/22/2026-19339/agency-information-collection-activities-submission-to-omb-for-review-and-approval-public-comment)
- [2026-19339 as published (PDF)](https://www.govinfo.gov/content/pkg/FR-2026-09-22/pdf/2026-19339.pdf)

## Related
- [Previous: 2026-19338, Agency Information Collection Activities: Notice of Intent To Extend](https://policyrisk.com/federal-register/2026-19338)
- [Next: 2026-19340, Application for Withdrawal and Opportunity for a Public Meeting; Comanche Count…](https://policyrisk.com/federal-register/2026-19340)
- [All Federal Register documents](https://policyrisk.com/federal-register)

Source: PRIA, https://policyrisk.com/federal-register/2026-19339 (as of 2026-09-29).