# 2026-22875: State Department Asks How Federal Services Can Feel Less Federal

2026-22875, 30-Day Notice of Proposed Information Collection: Improving Customer Experience (OMB Circular A-11, Section 280 Implementation), is a Federal Register notice from State Department published 2026-11-10, effective Submit comments up to December 10, 2026.; PRIA reads it as touching household money (as of 2026-11-11).

- Canonical: https://policyrisk.com/federal-register/2026-22875
- As of: 2026-11-11
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Document number: 2026-22875
- Title: 30-Day Notice of Proposed Information Collection: Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
- Type: Notice
- Agencies: State Department
- Citation: 91 FR 72605
- Published: 2026-11-10
- Effective: Submit comments up to December 10, 2026.
- Comments close: 2026-12-10
- Significant: no
- Touches household money: yes
- Regulation identifier numbers: none
- Last updated: 2026-11-11

## In one line

State Department Asks How Federal Services Can Feel Less Federal

## Summary

The Department of State wants your feedback on a new plan to make government services easier and faster for everyone. This affects anyone who uses federal services like loans or benefits, aiming to close the gap between government and private-sector customer experiences. Comments are open until December 10, 2026, with no immediate cost changes but a big focus on smoother service.

## Abstract

The Department of State has submitted the information collection described below to the Office of Management and Budget (OMB) for approval. In accordance with the Paperwork Reduction Act of 1995 we are requesting comments on this collection from all interested individuals and organizations. The purpose of this Notice is to allow 30 days for public comment.

## Effects PRIA read

- Big federal customer feedback program: benefit, low. The Department of State plans to collect voluntary feedback from customers of Federal programs (individuals, businesses, nonprofits, state/local/tribal governments, and others) to improve service delivery. The results will be used to create personas, customer journey maps, reports, and to display g…
- Large-scale respondent time burden: cost, low. The Department estimates up to 1,101,550 respondents and a total annual burden of 100,800 hours for this information collection. Individual responses may range from about 3 minutes for a questionnaire up to 1.5 hours for an interview.
- Observational methods with anonymity promise: benefit, low. The Department may collect data via electronic means, mail, fax, telephone, interviews, focus groups, and observational techniques including in-person, video, and audio. The notice states inquiries will be limited to strictly voluntary, non-sensitive opinions and that steps will be taken to ensure…
- No estimated monetary cost to public: benefit, low. The Department estimates the total annual cost to the public from this information collection will be $0. Comments on the burden estimate and other collection aspects are invited through December 10, 2026.

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## Sources
- [2026-22875 on federalregister.gov](https://www.federalregister.gov/documents/2026/11/10/2026-22875/30-day-notice-of-proposed-information-collection-improving-customer-experience-omb-circular-a-11)
- [2026-22875 as published (PDF)](https://www.govinfo.gov/content/pkg/FR-2026-11-10/pdf/2026-22875.pdf)

## Related
- [Previous: 2026-22874, Center for Scientific Review; Amended Notice of Meeting](https://policyrisk.com/federal-register/2026-22874)
- [Next: 2026-22876, The Emergency Food Assistance Program; Availability of Foods for Fiscal Year 20…](https://policyrisk.com/federal-register/2026-22876)
- [All Federal Register documents](https://policyrisk.com/federal-register)

Source: PRIA, https://policyrisk.com/federal-register/2026-22875 (as of 2026-11-11).