# 115-hr-5375: To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

115-hr-5375, To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service., is a 115th Congress bill sponsored by Rep. Reed, Tom [R-NY-23] (R-NY); status Referred to the House Committee on Ways and Means. (as of 2025-11-18).

- Canonical: https://policyrisk.com/legislation/115-hr-5375
- As of: 2025-11-18
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Bill: 115-hr-5375
- Congress: 115
- Title: To require the Secretary of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.
- Status: Referred to the House Committee on Ways and Means.
- Introduced: 2018-03-21
- Sponsor: Rep. Reed, Tom [R-NY-23] (R-NY)
- Cosponsors: 2
- Policy area: Taxation
- Touches household money: no
- Last recorded action: 2025-11-18

## Summary

This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service. The strategy must include: a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector; an assessment of self-service options; proposals to protect taxpayer identity and reduce identity theft; proposals to improve customer service in the short-term, medium-term, and long-term, and metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.

## Cosponsors (2)

- Rep. Kelly, Mike [R-PA-16] (R-PA), 2018-03-21T00:00:00.000Z
- Rep. Bishop, Mike [R-MI-8] (R-MI), 2018-03-21T00:00:00.000Z

## Related bills

- 115-hr-6760: Protecting Family and Small Business Tax Cuts Act of 2018
- 115-hr-6757: Family Savings Act of 2018
- 115-hr-6756: American Innovation Act of 2018
- 115-hr-5861: Jobs and Opportunity with Benefits and Services for Success Act
- 115-hr-5499: Stephen Michael Gleason Congressional Gold Medal Act
- 115-hr-5141: United States-Israel Security Assistance Authorization Act of 2018

## Sources
- [115-hr-5375 on Congress.gov](https://www.congress.gov/bill/115th-congress/house-bill/5375)

## Related
- [115-hr-6760: Protecting Family and Small Business Tax Cuts Act of 2018](https://policyrisk.com/legislation/115-hr-6760)
- [115-hr-6757: Family Savings Act of 2018](https://policyrisk.com/legislation/115-hr-6757)
- [115-hr-6756: American Innovation Act of 2018](https://policyrisk.com/legislation/115-hr-6756)
- [115-hr-5861: Jobs and Opportunity with Benefits and Services for Success Act](https://policyrisk.com/legislation/115-hr-5861)
- [115-hr-5499: Stephen Michael Gleason Congressional Gold Medal Act](https://policyrisk.com/legislation/115-hr-5499)
- [115-hr-5141: United States-Israel Security Assistance Authorization Act of 2018](https://policyrisk.com/legislation/115-hr-5141)
- [All bills in Congress](https://policyrisk.com/legislation)

Source: PRIA, https://policyrisk.com/legislation/115-hr-5375 (as of 2025-11-18).