# 117-hr-4688: Federal Agency Customer Experience Act of 2021

117-hr-4688, Federal Agency Customer Experience Act of 2021, is a 117th Congress bill sponsored by Rep. Connolly, Gerald E. [D-VA-11] (D-VA); status Ordered to be Reported (Amended) by Voice Vote. (as of 2025-11-18).

- Canonical: https://policyrisk.com/legislation/117-hr-4688
- As of: 2025-11-18
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Bill: 117-hr-4688
- Congress: 117
- Title: Federal Agency Customer Experience Act of 2021
- Status: Ordered to be Reported (Amended) by Voice Vote.
- Introduced: 2021-07-26
- Sponsor: Rep. Connolly, Gerald E. [D-VA-11] (D-VA)
- Cosponsors: 2
- Policy area: Government Operations and Politics
- Touches household money: no
- Last recorded action: 2025-11-18

## Summary

Federal Agency Customer Experience Act of 2021 This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback. The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies. The feedback may not be used in any appraisal of job performance of a federal employee.

## Cosponsors (2)

- Rep. Fitzpatrick, Brian K. [R-PA-1] (R-PA), 2021-07-26T00:00:00.000Z
- Rep. Khanna, Ro [D-CA-17] (D-CA), 2022-07-26T00:00:00.000Z

## Related bills

- 117-hr-6833: Continuing Appropriations and Ukraine Supplemental Appropriations Act, 2023
- 117-hr-3537: Accelerating Access to Critical Therapies for ALS Act
- 117-hr-3076: Postal Service Reform Act of 2022
- 117-hr-5142: To award posthumously a Congressional Gold Medal, in commemoration to the servicemembers who perished in Afghanistan on August 26, 2021, during the evacuation…
- 117-hr-263: Big Cat Public Safety Act
- 117-hr-310: To posthumously award the Congressional Gold Medal, collectively, to Glen Doherty, Tyrone Woods, J. Christopher Stevens, and Sean Smith, in recognition of thei…

## Sources
- [117-hr-4688 on Congress.gov](https://www.congress.gov/bill/117th-congress/house-bill/4688)

## Related
- [117-hr-6833: Continuing Appropriations and Ukraine Supplemental Appropriations Act, 2023](https://policyrisk.com/legislation/117-hr-6833)
- [117-hr-3537: Accelerating Access to Critical Therapies for ALS Act](https://policyrisk.com/legislation/117-hr-3537)
- [117-hr-3076: Postal Service Reform Act of 2022](https://policyrisk.com/legislation/117-hr-3076)
- [117-hr-5142: To award posthumously a Congressional Gold Medal, in commemoration to the servi…](https://policyrisk.com/legislation/117-hr-5142)
- [117-hr-263: Big Cat Public Safety Act](https://policyrisk.com/legislation/117-hr-263)
- [117-hr-310: To posthumously award the Congressional Gold Medal, collectively, to Glen Doher…](https://policyrisk.com/legislation/117-hr-310)
- [All bills in Congress](https://policyrisk.com/legislation)

Source: PRIA, https://policyrisk.com/legislation/117-hr-4688 (as of 2025-11-18).