# 119-hr-4954: Keep Call Centers in America Act of 2025

119-hr-4954, Keep Call Centers in America Act of 2025, is a 119th Congress bill sponsored by Rep. McDonald Rivet, Kristen [D-MI-8] (D-MI); status introduced; PRIA reads it as touching household money (as of 2026-08-05).

- Canonical: https://policyrisk.com/legislation/119-hr-4954
- As of: 2026-08-05
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Bill: 119-hr-4954
- Congress: 119
- Title: Keep Call Centers in America Act of 2025
- Status: introduced
- Introduced: 2025-08-12
- Sponsor: Rep. McDonald Rivet, Kristen [D-MI-8] (D-MI)
- Cosponsors: 16
- Policy area: Science, Technology, Communications
- Touches household money: yes
- Last recorded action: 2026-08-05

## Summary

**This bill would make keeping call centers in the United States a national policy.** It would penalize employers that relocate or contract call‑center work overseas and require clear disclosures when customer service is handled abroad or by artificial intelligence. - Workers: Call center employees would get earlier warning before moves. Employers must give a 120‑day notice before relocating work and a company can be removed from the public list only if it brings jobs back and hires at least as many U.S. workers. - Employers: Companies that offshore or outsource call center work would appear on a public list and could be barred from new federal grants or guaranteed loans for five years, subject to narrow waivers for national security or major harms. - Consumers: Businesses would have to disclose the agent's physical location at the start of an interaction, reveal when AI is used, and provide an option to transfer to a U.S.-based human. - Federal contracting and enforcement: The bill would create a statutory preference for U.S. employers in federal contracts, require call center work on civilian and defense contracts to be done in the United States, and give the Federal Trade Commission rules and penalties to enforce the disclosure requirements. - Penalties and financial checks: Violations can bring civil fines up to $10,000 per day and, for recipients of federal awards, a monthly 8.3 percent penalty on disbursed funds plus possible cancellation.

## Cosponsors (16)

- Rep. Fitzpatrick, Brian K. [R-PA-1] (R-PA), 2025-08-12T00:00:00.000Z
- Rep. Bacon, Don [R-NE-2] (R-NE), 2025-10-08T00:00:00.000Z
- Rep. Deluzio, Christopher R. [D-PA-17] (D-PA), 2025-11-10T00:00:00.000Z
- Rep. Goldman, Daniel S. [D-NY-10] (D-NY), 2026-01-30T00:00:00.000Z
- Rep. Tlaib, Rashida [D-MI-12] (D-MI), 2026-02-04T00:00:00.000Z
- Rep. Dingell, Debbie [D-MI-6] (D-MI), 2026-02-09T00:00:00.000Z
- Rep. Thanedar, Shri [D-MI-13] (D-MI), 2026-02-02T00:00:00.000Z
- Rep. Stevens, Haley M. [D-MI-11] (D-MI), 2026-02-02T00:00:00.000Z
- Rep. Brownley, Julia [D-CA-26] (D-CA), 2026-06-09T00:00:00.000Z
- Rep. Soto, Darren [D-FL-9] (D-FL), 2026-06-09T00:00:00.000Z
- Rep. Frost, Maxwell [D-FL-10] (D-FL), 2026-07-02T00:00:00.000Z
- Rep. Wasserman Schultz, Debbie [D-FL-25] (D-FL), 2026-07-02T00:00:00.000Z
- Rep. Moskowitz, Jared [D-FL-23] (D-FL), 2026-07-13T00:00:00.000Z
- Rep. Friedman, Laura [D-CA-30] (D-CA), 2026-07-13T00:00:00.000Z
- Rep. Castor, Kathy [D-FL-14] (D-FL), 2026-08-03T00:00:00.000Z
- Rep. LaLota, Nick [R-NY-1] (R-NY), 2026-08-03T00:00:00.000Z

## Provisions PRIA read

- Customer service must say location and AI use: benefit, medium. If enacted, businesses that handle customer service would have to say where each agent is located at the start. If any agent is outside the United States, they would have to offer an immediate transfer to a U.S.-based human. If a machine or AI is used, they would have to say so and offer a quick tr…
- Workers keep federal benefits after offshoring: benefit, low. If enacted, you would not lose federal benefits just because your employer moves jobs overseas. This would protect unemployment pay, disability payments, and worker retraining or readjustment funds. It would bar using Title I to deny or withhold those federal benefits for that reason.
- Offshoring firms lose federal funding and face fines: cost, medium. If enacted, large call-center employers would have to give the Labor Department 120 days’ notice before moving 30% or more of call volume overseas or contracting it out, or face fines up to $10,000 per day. The Department would post a public list of such employers for up to five years; firms could…

## Related bills

- 119-hr-9877: Health Equity and Accountability Act of 2026
- 119-hr-4206: CONNECT for Health Act of 2025
- 119-hr-1262: Mikaela Naylon Give Kids a Chance Act
- 119-hr-1065: Protect Our Letter Carriers Act of 2025
- 119-hr-2736: Public Service Freedom to Negotiate Act of 2025
- 119-hr-2550: Protect America's Workforce Act

## Sources
- [119-hr-4954 on Congress.gov](https://www.congress.gov/bill/119th-congress/house-bill/4954)

## Related
- [119-hr-9877: Health Equity and Accountability Act of 2026](https://policyrisk.com/legislation/119-hr-9877)
- [119-hr-4206: CONNECT for Health Act of 2025](https://policyrisk.com/legislation/119-hr-4206)
- [119-hr-1262: Mikaela Naylon Give Kids a Chance Act](https://policyrisk.com/legislation/119-hr-1262)
- [119-hr-1065: Protect Our Letter Carriers Act of 2025](https://policyrisk.com/legislation/119-hr-1065)
- [119-hr-2736: Public Service Freedom to Negotiate Act of 2025](https://policyrisk.com/legislation/119-hr-2736)
- [119-hr-2550: Protect America's Workforce Act](https://policyrisk.com/legislation/119-hr-2550)
- [All bills in Congress](https://policyrisk.com/legislation)

Source: PRIA, https://policyrisk.com/legislation/119-hr-4954 (as of 2026-08-05).