# 119-hr-5992: Stuck On Hold Act

119-hr-5992, Stuck On Hold Act, is a 119th Congress bill sponsored by Rep. Calvert, Ken [R-CA-41] (R-CA); status in_committee; PRIA reads it as touching household money (as of 2026-04-21).

- Canonical: https://policyrisk.com/legislation/119-hr-5992
- As of: 2026-04-21
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Bill: 119-hr-5992
- Congress: 119
- Title: Stuck On Hold Act
- Status: in_committee
- Introduced: 2025-11-10
- Sponsor: Rep. Calvert, Ken [R-CA-41] (R-CA)
- Cosponsors: 8
- Policy area: Armed Forces and National Security
- Touches household money: yes
- Last recorded action: 2026-04-21

## Summary

**Automated wait-time alerts and callbacks for VA customer service lines.** This bill would require the Department of Veterans Affairs to install systems within one year that tell callers their expected wait and automatically offer a callback for waits longer than 10 minutes and would direct the Secretary to issue guidance to reduce average waits on covered lines to no more than 10 minutes. - Families and individual callers would see estimated wait times and be offered an automatic callback when waits exceed 10 minutes, reducing time spent on hold. - VA customer service teams would need to add automated wait-time and callback systems within one year and follow guidance aimed at cutting average waits to 10 minutes or less. - The requirement applies to VA customer service lines defined as covered lines and explicitly excludes the toll-free veterans hotline under 38 U.S.C. 1720F(h) and emergency department phone lines.

## Cosponsors (8)

- Rep. Van Orden, Derrick [R-WI-3] (R-WI), 2025-11-10T00:00:00.000Z
- Rep. Barrett, Tom [R-MI-7] (R-MI), 2025-11-10T00:00:00.000Z
- Rep. Ciscomani, Juan [R-AZ-6] (R-AZ), 2025-11-10T00:00:00.000Z
- Rep. Webster, Daniel [R-FL-11] (R-FL), 2025-11-10T00:00:00.000Z
- Del. King-Hinds, Kimberlyn [R-MP-At Large] (R-MP), 2025-11-10T00:00:00.000Z
- Rep. Vindman, Eugene Simon [D-VA-7] (D-VA), 2025-11-17T00:00:00.000Z
- Rep. Harder, Josh [D-CA-9] (D-CA), 2025-11-18T00:00:00.000Z
- Rep. Riley, Josh [D-NY-19] (D-NY), 2025-12-02T00:00:00.000Z

## Provisions PRIA read

- VA callers get wait-time callbacks: benefit, low. The bill would require the VA to add an automated message with the expected wait time on its customer service lines. Callers with an expected wait over 10 minutes would get an automatic callback offer. The VA would have up to one year after enactment to set this up. The VA would also issue guidance…

## Related bills

- 119-hr-5401: Pay Our Troops Act of 2026
- 119-hr-2102: Major Richard Star Act
- 119-hr-6130: ASAP Act
- 119-hr-4669: FEMA Act of 2025
- 119-hr-1262: Mikaela Naylon Give Kids a Chance Act
- 119-hr-842: Nancy Gardner Sewell Medicare Multi-Cancer Early Detection Screening Coverage Act

## Sources
- [119-hr-5992 on Congress.gov](https://www.congress.gov/bill/119th-congress/house-bill/5992)

## Related
- [119-hr-5401: Pay Our Troops Act of 2026](https://policyrisk.com/legislation/119-hr-5401)
- [119-hr-2102: Major Richard Star Act](https://policyrisk.com/legislation/119-hr-2102)
- [119-hr-6130: ASAP Act](https://policyrisk.com/legislation/119-hr-6130)
- [119-hr-4669: FEMA Act of 2025](https://policyrisk.com/legislation/119-hr-4669)
- [119-hr-1262: Mikaela Naylon Give Kids a Chance Act](https://policyrisk.com/legislation/119-hr-1262)
- [119-hr-842: Nancy Gardner Sewell Medicare Multi-Cancer Early Detection Screening Coverage A…](https://policyrisk.com/legislation/119-hr-842)
- [All bills in Congress](https://policyrisk.com/legislation)

Source: PRIA, https://policyrisk.com/legislation/119-hr-5992 (as of 2026-04-21).