# 119-s-2495: Keep Call Centers in America Act of 2025

119-s-2495, Keep Call Centers in America Act of 2025, is a 119th Congress bill sponsored by Sen. Gallego, Ruben [D-AZ] (D-AZ); status introduced; PRIA reads it as touching household money (as of 2026-09-10).

- Canonical: https://policyrisk.com/legislation/119-s-2495
- As of: 2026-09-10
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Bill: 119-s-2495
- Congress: 119
- Title: Keep Call Centers in America Act of 2025
- Status: introduced
- Introduced: 2025-07-29
- Sponsor: Sen. Gallego, Ruben [D-AZ] (D-AZ)
- Cosponsors: 1
- Policy area: Science, Technology, Communications
- Touches household money: yes
- Last recorded action: 2026-09-10

## Summary

**Preventing relocation of call center work overseas** is the main goal of the Keep Call Centers in America Act of 2025. It would also force disclosures about where customer-service agents and AI operate and give the Federal Trade Commission authority to enforce those disclosure rules, with most provisions taking effect one year after enactment. - Employers: Companies that move or contract call center work abroad would be placed on a public list and face penalties. Listed firms could be ineligible for federal grants or guaranteed loans for five years, face daily civil fines, an 8.3 percent monthly reduction on grant or loan disbursements while listed, and possible clawbacks. - Workers and consumers: Businesses would have to disclose the physical location of agents and whether AI is being used at the start of each interaction. Customers could request a transfer to a U.S.-based human agent, companies must certify compliance annually to the Federal Trade Commission, and the law would forbid withholding federal benefits from workers whose employer relocates operations. - Federal contracting and oversight: Call center work on federal civilian or defense contracts would have to be performed inside the United States and contracting would favor U.S. firms not on the list. The Secretary of Labor would report annually on federal call center locations, the split between federal employees and contractors, and job losses tied to AI.

## Cosponsors (1)

- Sen. Justice, James C. [R-WV] (R-WV), 2025-07-29T00:00:00.000Z

## Provisions PRIA read

- Protect workers' federal benefits: benefit, high. If enacted, workers would not lose federal payments or benefits because their employer moves work overseas. This would protect access to Federal unemployment compensation, disability payments, and worker retraining or readjustment funds even if an employer relocates operations.
- Customer call disclosures and AI rules: benefit, medium. If enacted, businesses that start or receive customer service communications would have to say at the start of each call where the agent is located. If the agent is outside the United States, the business must tell you that you can ask to be immediately transferred to a human agent physically locat…
- Public list and notice for employers: cost, medium. If enacted, employers with covered call centers would have to give the Secretary 120 days' notice before moving or contracting call center work overseas. The bill would define covered employers as those with 50 or more call center workers, or 50 workers who together work at least 1,500 hours per we…
- Federal grants and contracting rules: mixed, medium. If enacted, employers placed on the public list could not get any direct or indirect Federal grants or guaranteed loans for 5 years. An employer can certify it will meet list-removal terms within 180 days to receive a new award, but awards will be cancelled and clawed back if the employer fails. Em…

## Related bills

- 119-s-2838: Protecting Our Democracy Act
- 119-s-1748: Kids Online Safety Act
- 119-s-5283: Momnibus Act
- 119-s-554: United States-Israel Defense Partnership Act of 2025
- 119-s-3990: PrEP Access and Coverage Act of 2026
- 119-s-3940: Access to Fair Financing for Opportunity and Resilient Development Act

## Sources
- [119-s-2495 on Congress.gov](https://www.congress.gov/bill/119th-congress/senate-bill/2495)

## Related
- [119-s-2838: Protecting Our Democracy Act](https://policyrisk.com/legislation/119-s-2838)
- [119-s-1748: Kids Online Safety Act](https://policyrisk.com/legislation/119-s-1748)
- [119-s-5283: Momnibus Act](https://policyrisk.com/legislation/119-s-5283)
- [119-s-554: United States-Israel Defense Partnership Act of 2025](https://policyrisk.com/legislation/119-s-554)
- [119-s-3990: PrEP Access and Coverage Act of 2026](https://policyrisk.com/legislation/119-s-3990)
- [119-s-3940: Access to Fair Financing for Opportunity and Resilient Development Act](https://policyrisk.com/legislation/119-s-3940)
- [All bills in Congress](https://policyrisk.com/legislation)

Source: PRIA, https://policyrisk.com/legislation/119-s-2495 (as of 2026-09-10).