# 119-s-264: Improving Veterans’ Experience Act of 2025

119-s-264, Improving Veterans’ Experience Act of 2025, is a 119th Congress bill sponsored by Sen. King, Angus S., Jr. [I-ME] (I-ME); status introduced; PRIA reads it as touching household money (as of 2026-07-29).

- Canonical: https://policyrisk.com/legislation/119-s-264
- As of: 2026-07-29
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Bill: 119-s-264
- Congress: 119
- Title: Improving Veterans’ Experience Act of 2025
- Status: introduced
- Introduced: 2025-01-28
- Sponsor: Sen. King, Angus S., Jr. [I-ME] (I-ME)
- Cosponsors: 1
- Policy area: Armed Forces and National Security
- Touches household money: yes
- Last recorded action: 2026-07-29

## Summary

**Would create a Veterans Experience Office to improve veterans' customer experience.** It would centralize veteran feedback, set strategy, and push VA entities to track and act on satisfaction and usage of benefits and services. - Veterans and beneficiaries: Would see veteran-derived satisfaction and usage data collected to inform policymaking. Annual summaries to Congress must break out satisfaction and usage by benefit and include reasons for not using benefits such as eligibility, lack of awareness, and technology or time barriers. - VA leaders and staff: Would have to report customer experience metrics and action plans to the Chief Veterans Experience Officer, who would provide strategic guidance, coordinate across offices, and assess the accuracy and usefulness of VA websites and other customer-facing information. - Oversight and limits: The Comptroller General would review the VA's feedback methods and report to the veterans' committees within 540 days. The Secretary must ensure the Office has necessary staff and data access, the law bars increasing full-time equivalents beyond current authorizations, the Office receives Privacy Act protections, and its authorities would terminate on September 30, 2028.

## Cosponsors (1)

- Sen. Cornyn, John [R-TX] (R-TX), 2025-01-28T00:00:00.000Z

## Provisions PRIA read

- New VA veterans experience office: benefit, medium. If enacted, the bill would create a Veterans Experience Office (VEO) inside the VA Secretary's office. The Secretary would appoint a Chief Veterans Experience Officer who reports to the Secretary. The office would lead VA customer experience work, collect veteran-derived satisfaction and usage data…
- GAO review of VA feedback methods: benefit, low. If enacted, the bill would require the Comptroller General to analyze VA and VEO feedback methods. The review must cover trust-scores, "VSignals," and related surveys. The GAO would finish the report not later than 540 days after enactment and send findings to the Senate and House Veterans' Affairs…

## Related bills

- 119-s-1071: National Defense Authorization Act for Fiscal Year 2026
- 119-s-1748: Kids Online Safety Act
- 119-s-836: Children and Teens’ Online Privacy Protection Act
- 119-s-93: Harmful Algal Bloom and Hypoxia Research and Control Amendments Act of 2025
- 119-s-789: Critical Minerals Security Act of 2025
- 119-s-5025: Lindsey O. Graham Sanctioning Russia Act of 2026

## Sources
- [119-s-264 on Congress.gov](https://www.congress.gov/bill/119th-congress/senate-bill/264)

## Related
- [119-s-1071: National Defense Authorization Act for Fiscal Year 2026](https://policyrisk.com/legislation/119-s-1071)
- [119-s-1748: Kids Online Safety Act](https://policyrisk.com/legislation/119-s-1748)
- [119-s-836: Children and Teens’ Online Privacy Protection Act](https://policyrisk.com/legislation/119-s-836)
- [119-s-93: Harmful Algal Bloom and Hypoxia Research and Control Amendments Act of 2025](https://policyrisk.com/legislation/119-s-93)
- [119-s-789: Critical Minerals Security Act of 2025](https://policyrisk.com/legislation/119-s-789)
- [119-s-5025: Lindsey O. Graham Sanctioning Russia Act of 2026](https://policyrisk.com/legislation/119-s-5025)
- [All bills in Congress](https://policyrisk.com/legislation)

Source: PRIA, https://policyrisk.com/legislation/119-s-264 (as of 2026-07-29).