# 119-s-3170: Stuck On Hold Act

119-s-3170, Stuck On Hold Act, is a 119th Congress bill sponsored by Sen. Kennedy, John [R-LA] (R-LA); status in_committee; PRIA reads it as touching household money (as of 2026-05-01).

- Canonical: https://policyrisk.com/legislation/119-s-3170
- As of: 2026-05-01
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Bill: 119-s-3170
- Congress: 119
- Title: Stuck On Hold Act
- Status: in_committee
- Introduced: 2025-11-10
- Sponsor: Sen. Kennedy, John [R-LA] (R-LA)
- Cosponsors: 1
- Policy area: Armed Forces and National Security
- Touches household money: yes
- Last recorded action: 2026-05-01

## Summary

The Stuck On Hold Act would require the Department of Veterans Affairs to install, within one year, an automated system that provides **wait-time transparency and automated callbacks** on covered VA customer service lines. It would direct the Secretary to issue guidance to cut average wait times on those lines to 10 minutes or less and would exclude the VA toll-free veterans hotline under 38 U.S.C. 1720F(h) and emergency department lines.

## Cosponsors (1)

- Sen. Kelly, Mark [D-AZ] (D-AZ), 2025-11-10T00:00:00.000Z

## Provisions PRIA read

- Wait-time notices and callbacks for VA: benefit, low. If enacted, the bill would require the Secretary of Veterans Affairs to install an automated system on each covered VA customer service phone line within one year. The system would tell callers the expected wait time. Callers facing more than 10 minutes of wait would automatically be offered a call…

## Related bills

- 119-s-1748: Kids Online Safety Act
- 119-s-3492: Essential Caregivers Act of 2025
- 119-s-873: Fighter Force Preservation and Recapitalization Act of 2025
- 119-s-3257: John A. Hauser Mental Health in Aviation Act
- 119-s-5025: Lindsey O. Graham Sanctioning Russia Act of 2026
- 119-s-4189: INSULIN Act of 2026

## Sources
- [119-s-3170 on Congress.gov](https://www.congress.gov/bill/119th-congress/senate-bill/3170)

## Related
- [119-s-1748: Kids Online Safety Act](https://policyrisk.com/legislation/119-s-1748)
- [119-s-3492: Essential Caregivers Act of 2025](https://policyrisk.com/legislation/119-s-3492)
- [119-s-873: Fighter Force Preservation and Recapitalization Act of 2025](https://policyrisk.com/legislation/119-s-873)
- [119-s-3257: John A. Hauser Mental Health in Aviation Act](https://policyrisk.com/legislation/119-s-3257)
- [119-s-5025: Lindsey O. Graham Sanctioning Russia Act of 2026](https://policyrisk.com/legislation/119-s-5025)
- [119-s-4189: INSULIN Act of 2026](https://policyrisk.com/legislation/119-s-4189)
- [All bills in Congress](https://policyrisk.com/legislation)

Source: PRIA, https://policyrisk.com/legislation/119-s-3170 (as of 2026-05-01).