# 119-s-4302: Improving IRS Customer Service Act 119-s-4302, Improving IRS Customer Service Act, is a 119th Congress bill sponsored by Sen. Warner, Mark R. [D-VA] (D-VA); status introduced; PRIA reads it as touching household money (as of 2026-09-30). - Canonical: https://policyrisk.com/legislation/119-s-4302 - As of: 2026-09-30 - Plain-text twin of the page above; the HTML and this file carry the same facts. ## Facts - Bill: 119-s-4302 - Congress: 119 - Title: Improving IRS Customer Service Act - Status: introduced - Introduced: 2026-04-15 - Sponsor: Sen. Warner, Mark R. [D-VA] (D-VA) - Cosponsors: 1 - Policy area: Taxation - Touches household money: yes - Last recorded action: 2026-09-30 ## Summary **Real-time public metrics and expanded online access for taxpayers** would push the IRS to publish detailed call-center and performance data and create modern electronic taxpayer accounts. The bill would also add callback options, broaden authorized-representative access with safeguards, and require outreach to taxpayers facing economic hardship. - Would require a public dashboard, website, mobile app, and API that show real-time call metrics like calls answered, automated calls, callers waiting, longest wait time, and whether callback service is available. It also requires the IRS to detect automated calls and publicly disclose significant delays. - Would expand online taxpayer accounts within about 18 months so taxpayers and authorized representatives can view returns, notices, and documents from the prior six-year period, upload responses, and let tax preparers or qualified reporting agents access multiple taxpayers with permission. The bill defines standards for qualified reporting agents and mandates safeguards and annual public reports on improper disclosures. - Would create a program to notify people likely facing economic hardship about collection alternatives such as partial-payment agreements, offers-in-compromise, and temporary non-collection status, plus a required two-year review of the program. The National Taxpayer Advocate would publish monthly local-office performance data and an online case-resolution time estimator. ## Cosponsors (1) - Sen. Cassidy, Bill [R-LA] (R-LA), 2026-04-15T00:00:00.000Z ## Provisions PRIA read - Help for taxpayers in hardship: benefit, medium. If enacted, the bill would require the IRS to set up a program to find taxpayers likely facing economic hardship who owe federal taxes. If you are identified and you ask to enter a payment agreement, the IRS would have to tell you about partial‑collection installment agreements, offers in compromis… - Live IRS phone wait data: benefit, medium. If enacted, the bill would require the IRS to publish real‑time phone metrics for major call extensions. The public site and embedded tool would show calls connected to agents or automation, callers waiting, longest wait, and whether callback is available. The IRS would also provide an API, monthly… - More Taxpayer Advocate data: benefit, medium. If enacted, the bill would require the National Taxpayer Advocate to post monthly office‑level performance data on the IRS website. The data would show times to assign case numbers and caseworkers, top issues, time to close cases, and open cases by taxpayer type. The Advocate would also offer an on… - More online access to returns: benefit, low. If enacted, the bill would require the IRS to give taxpayers a website and mobile app with up‑to‑date status on returns and refunds. You would be able to see if the IRS received and entered your return, whether processing is complete, refund issue dates, refund deposit or mailing details, and reaso… - Authorized agents for payroll taxes: benefit, low. If enacted, the bill would create a category of qualified reporting agents who, if approved by the IRS, could sign and file employment tax returns and make related payments on behalf of employers. The Secretary would set authorization procedures and requirements, and the IRS could revoke or suspend… - Investigate improper return access: benefit, low. If enacted, the bill would require the IRS to create a program to investigate and fix cases where someone with taxpayer‑authorized access used or shared return information beyond what was allowed. The IRS would have to publish annual statistics, such as number of complaints investigated and number… ## Related bills - 119-s-4744: Take Care of America’s Veterans Act - 119-s-1748: Kids Online Safety Act - 119-s-882: Patients Before Middlemen Act - 119-s-3990: PrEP Access and Coverage Act of 2026 - 119-s-3940: Access to Fair Financing for Opportunity and Resilient Development Act - 119-s-3524: American Battlefield Protection Program Amendments Act of 2025 ## Sources - [119-s-4302 on Congress.gov](https://www.congress.gov/bill/119th-congress/senate-bill/4302) ## Related - [119-s-4744: Take Care of America’s Veterans Act](https://policyrisk.com/legislation/119-s-4744) - [119-s-1748: Kids Online Safety Act](https://policyrisk.com/legislation/119-s-1748) - [119-s-882: Patients Before Middlemen Act](https://policyrisk.com/legislation/119-s-882) - [119-s-3990: PrEP Access and Coverage Act of 2026](https://policyrisk.com/legislation/119-s-3990) - [119-s-3940: Access to Fair Financing for Opportunity and Resilient Development Act](https://policyrisk.com/legislation/119-s-3940) - [119-s-3524: American Battlefield Protection Program Amendments Act of 2025](https://policyrisk.com/legislation/119-s-3524) - [All bills in Congress](https://policyrisk.com/legislation) Source: PRIA, https://policyrisk.com/legislation/119-s-4302 (as of 2026-09-30).