# Florida HB 1031: Customer Service Callback Queues Florida HB 1031, Customer Service Callback Queues, is a 2026 House bill sponsored by Mitch Rosenwald (Democratic); status signed, last action 2026-05-26 (Chapter No. 2026-113) (as of 2026-10-19). - Canonical: https://policyrisk.com/state-bill/FL-HB1031-2026 - As of: 2026-10-19 - Plain-text twin of the page above; the HTML and this file carry the same facts. ## Facts - Bill: Florida HB 1031 - State: Florida - Session: 2026 - Title: Customer Service Callback Queues - Status: signed - Chamber: House - Introduced: 2026-01-06 - Last action: 2026-05-26, Chapter No. 2026-113 - Sponsor: Mitch Rosenwald (Democratic) - Cosponsors: 0 - Subjects: Appropriation, Government Operations Subcommittee, Information Technology Budget & Policy Subcommittee, State Affairs Committee, Rules - Touches household money: no - Roll calls: 3 (261 yes, 0 no in all) - Economic provisions PRIA read: 1 ## Summary No summary available. ## Bill overview: provisions PRIA read - Faster callbacks for Florida unemployment benefit claimants: benefit, low. Beginning July 1, 2026, Florida's Department of Commerce must run a callback pilot for claimants calling about reemployment assistance. Callers can leave a phone number rather than stay on hold or get no answer. The department must return every call in the order received by the end of the next busi… ## Sponsors and cosponsors - Sponsor: Mitch Rosenwald (Democratic), House ## Roll call votes | Date | Chamber | Motion | Result | Yes | No | Other | | --- | --- | --- | --- | --- | --- | --- | | 2026-03-12 | House | House Floor Vote | pass | 109 | 0 | | | 2026-03-10 | Senate | Senate Floor Vote | pass | 38 | 0 | | | 2026-02-25 | House | House Floor Vote | pass | 114 | 0 | | ## Actions (42) - 2026-05-26: Chapter No. 2026-113 - 2026-05-22: Approved by Governor - 2026-05-21: Signed by Officers and presented to Governor - 2026-03-12: Ordered engrossed, then enrolled (House) - 2026-03-12: Passed as amended; YEAS 109, NAYS 0 (House) - 2026-03-12: Amendment 460890 Concur (House) - 2026-03-12: Added to Senate Message List (House) - 2026-03-10: In Messages (House) - 2026-03-10: Passed as amended; YEAS 38 NAYS 0 -SJ 743 (Senate) - 2026-03-10: Read 3rd time -SJ 743 (Senate) - 2026-03-10: Amendment(s) adopted (460890) -SJ 743 (Senate) - 2026-03-10: Read 2nd time -SJ 743 (Senate) - 2026-03-10: Substituted for CS/SB 1192 -SJ 743 (Senate) - 2026-03-10: Placed on Calendar, on 2nd reading (Senate) - 2026-03-10: Withdrawn from Rules -SJ 743 (Senate) - 2026-02-26: Received (Senate) - 2026-02-26: Referred to Rules (Senate) - 2026-02-25: In Messages (Senate) - 2026-02-25: Passed; YEAS 114, NAYS 0 (House) - 2026-02-25: Read 3rd time (House) - 2026-02-25: Added to Third Reading Calendar (House) - 2026-02-25: Read 2nd time (House) - 2026-02-19: Bill added to Special Order Calendar (2/25/2026) (House) - 2026-02-17: Added to Second Reading Calendar (House) - 2026-02-17: Bill released to House Calendar (House) - 2026-02-17: Reported out of State Affairs Committee (House) - 2026-02-17: Favorable by State Affairs Committee (House) - 2026-02-13: Added to State Affairs Committee agenda (House) - 2026-02-12: Now in State Affairs Committee (House) - 2026-02-12: Reported out of Information Technology Budget & Policy Subcommittee (House) - 2026-02-12: Favorable by Information Technology Budget & Policy Subcommittee (House) - 2026-02-10: Added to Information Technology Budget & Policy Subcommittee agenda (House) - 2026-02-05: Now in Information Technology Budget & Policy Subcommittee (House) - 2026-02-05: Reported out of Government Operations Subcommittee (House) - 2026-02-05: Favorable by Government Operations Subcommittee (House) - 2026-02-03: Added to Government Operations Subcommittee agenda (House) - 2026-01-13: 1st Reading (Original Filed Version) (House) - 2026-01-12: Now in Government Operations Subcommittee (House) - 2026-01-12: Referred to State Affairs Committee (House) - 2026-01-12: Referred to Information Technology Budget & Policy Subcommittee (House) - 2026-01-12: Referred to Government Operations Subcommittee (House) - 2026-01-06: Filed (House) ## Bill text - er, 2026-07-01: [PDF](https://www.flsenate.gov/Session/Bill/2026/1031/BillText/er/PDF) - e1, 2026-03-12: [PDF](https://www.flsenate.gov/Session/Bill/2026/1031/BillText/e1/PDF) - Filed, 2026-01-06: [PDF](https://www.flsenate.gov/Session/Bill/2026/1031/BillText/Filed/PDF) ## Related bills - SB 688: Naturopathic Medicine (vetoed) - HB 325: Education and Workforce Development for Inmates (vetoed) - HB 145: Claims Against the Government (vetoed) - SB 14: Relief of Jose Correa by Miami-Dade County (signed) - HB 6509: Relief/Estate of Mark LaGatta/Department of Transportation (signed) - HB 6507: Relief/L.E./Department of Children and Families (signed) ## Sources - [er (PDF)](https://www.flsenate.gov/Session/Bill/2026/1031/BillText/er/PDF) - [e1 (PDF)](https://www.flsenate.gov/Session/Bill/2026/1031/BillText/e1/PDF) - [Filed (PDF)](https://www.flsenate.gov/Session/Bill/2026/1031/BillText/Filed/PDF) ## Related - [SB 688: Naturopathic Medicine](https://policyrisk.com/state-bill/FL-SB688-2026) - [HB 325: Education and Workforce Development for Inmates](https://policyrisk.com/state-bill/FL-HB325-2026) - [HB 145: Claims Against the Government](https://policyrisk.com/state-bill/FL-HB145-2026) - [SB 14: Relief of Jose Correa by Miami-Dade County](https://policyrisk.com/state-bill/FL-SB14-2026) - [HB 6509: Relief/Estate of Mark LaGatta/Department of Transportation](https://policyrisk.com/state-bill/FL-HB6509-2026) - [HB 6507: Relief/L.E./Department of Children and Families](https://policyrisk.com/state-bill/FL-HB6507-2026) - [Florida bills](https://policyrisk.com/states/florida/bills) - [Florida state hub](https://policyrisk.com/states/florida) - [All state legislation](https://policyrisk.com/state-bills) Source: PRIA, https://policyrisk.com/state-bill/FL-HB1031-2026 (as of 2026-10-19).