# Illinois HB2698: CABLE/VIDEO OUTAGE CREDITS Illinois HB2698, CABLE/VIDEO OUTAGE CREDITS, is a 104th General Assembly (2025–2026) House bill sponsored by Tracy Katz Muhl (Democratic); status in committee, last action 2026-04-17 (Rule 19(a) / Re-referred to Rules Committee); PRIA reads it as touching household money (as of 2026-11-01). - Canonical: https://policyrisk.com/state-bill/IL-HB2698-2025-2026 - As of: 2026-11-01 - Plain-text twin of the page above; the HTML and this file carry the same facts. ## Facts - Bill: Illinois HB2698 - State: Illinois - Session: 104th General Assembly (2025–2026) - Title: CABLE/VIDEO OUTAGE CREDITS - Status: in committee - Chamber: House - Introduced: 2025-02-04 - Last action: 2026-04-17, Rule 19(a) / Re-referred to Rules Committee - Sponsor: Tracy Katz Muhl (Democratic) - Cosponsors: 2 - Subjects: public utilities - Touches household money: yes - Roll calls: 2 (19 yes, 7 no in all) - Economic provisions PRIA read: 0 ## Summary Amends the Public Utilities Act. Provides that every cable or video provider operating in the State shall issue a prorated bill credit to consumers for any service outage lasting more than one hour. Provides that the credit shall be calculated based on the consumer's monthly service rate, prorated for the duration of the outage, and that the credit shall be automatically applied to the consumer's next billing cycle without requiring any action or request from the consumer. Requires cable or video providers to notify consumers of the outage and the applied credit within 24 hours after the restoration of service. Provides that internet providers and cable or video providers shall maintain records of all outages and corresponding bill credits issued for a minimum period of 3 years. Provides that the records shall be made available to the Illinois Commerce Commission upon request for the purpose of ensuring compliance with the Act. Provides that any cable or video provider that fails to issue the required bill credits in accordance with the outage provisions shall be subject to penalties as determined by the Commission. Provides that, if, due to a contract dispute, a cable or video provider will not be providing a consumer with a channel for which the consumer has been or will be billed, the cable or video provider shall, within 10 days after the cable or video provider knows that the contract dispute will result in the loss of the channel, provide each affected consumer with notice that the channel will not be provided due to a contract dispute. Provides that, if a cable or video provider does not provide a consumer with a channel for which the consumer has been billed, then the cable or video provider shall credit the consumer an amount equal to the percentage of the consumer's bill that the channel represents multiplied by the consumer's monthly service rate, which shall be prorated for each hour that the consumer was not provided with that channel due to a contract dispute. Requires that the credit be applied on the statement issued to the consumer for the next monthly billing cycle. ## Bill overview No economic impacts identified for this bill. ## Sponsors and cosponsors - Sponsor: Tracy Katz Muhl (Democratic), House - Cosponsor: Camille Y. Lilly (Democratic), House - Cosponsor: Janet Yang Rohr (Democratic), House ## Roll call votes | Date | Chamber | Motion | Result | Yes | No | Other | | --- | --- | --- | --- | --- | --- | --- | | 2026-02-24 | House | Approved for Consideration Rules Committee; | pass | 5 | 0 | | | 2025-03-19 | House | Do Pass / Short Debate Public Utilities Committee; | pass | 14 | 7 | | ## Actions (14) - 2026-04-17: Rule 19(a) / Re-referred to Rules Committee (House) - 2026-04-09: Added Co-Sponsor Rep. Janet Yang Rohr (House) - 2026-02-24: Placed on Calendar 2nd Reading - Short Debate (House) - 2026-02-24: Approved for Consideration Rules Committee; 005-000-000 (House) - 2025-04-11: Rule 19(a) / Re-referred to Rules Committee (House) - 2025-04-08: Added Co-Sponsor Rep. Camille Y. Lilly (House) - 2025-03-26: Held on Calendar Order of Second Reading - Short Debate (House) - 2025-03-26: Second Reading - Short Debate (House) - 2025-03-19: Placed on Calendar 2nd Reading - Short Debate (House) - 2025-03-19: Do Pass / Short Debate Public Utilities Committee; 014-007-000 (House) - 2025-03-04: Assigned to Public Utilities Committee (House) - 2025-02-06: Referred to Rules Committee (House) - 2025-02-06: First Reading (House) - 2025-02-04: Filed with the Clerk by Rep. Tracy Katz Muhl (House) ## Bill text - Introduced: [PDF](https://www.ilga.gov/documents/legislation/104/HB/PDF/10400HB2698.pdf) ## Related bills - HB5198: AFFORDABLE HOUSING-CILAS (passed house) - SB1937: PENSION CODE-VARIOUS (passed senate) - HB2563: CONDO-RESERVE STUDY (in committee) - HB4701: LIMITATIONS FACILITY FEES ACT (in committee) - SB3008: DHS-ABLE PROGRAM INFO MATERIAL (passed senate) - SB3484: VEH CD-PLATES-REGISTRATION (signed) ## Sources - [Introduced (PDF)](https://www.ilga.gov/documents/legislation/104/HB/PDF/10400HB2698.pdf) ## Related - [HB5198: AFFORDABLE HOUSING-CILAS](https://policyrisk.com/state-bill/IL-HB5198-2025-2026) - [SB1937: PENSION CODE-VARIOUS](https://policyrisk.com/state-bill/IL-SB1937-2025-2026) - [HB2563: CONDO-RESERVE STUDY](https://policyrisk.com/state-bill/IL-HB2563-2025-2026) - [HB4701: LIMITATIONS FACILITY FEES ACT](https://policyrisk.com/state-bill/IL-HB4701-2025-2026) - [SB3008: DHS-ABLE PROGRAM INFO MATERIAL](https://policyrisk.com/state-bill/IL-SB3008-2025-2026) - [SB3484: VEH CD-PLATES-REGISTRATION](https://policyrisk.com/state-bill/IL-SB3484-2025-2026) - [Illinois bills](https://policyrisk.com/states/illinois/bills) - [Illinois state hub](https://policyrisk.com/states/illinois) - [All state legislation](https://policyrisk.com/state-bills) Source: PRIA, https://policyrisk.com/state-bill/IL-HB2698-2025-2026 (as of 2026-11-01).