# Maryland SB 0114: 3-1-1 Systems - Expansion Program and Oversight Board - Establishment Maryland SB 0114, 3-1-1 Systems - Expansion Program and Oversight Board - Establishment, is a 2026 Regular Session Senate bill sponsored by Cheryl C. Kagan (Democratic); status signed, last action 2026-05-12 (Approved by the Governor - Chapter 434) (as of 2026-10-19). - Canonical: https://policyrisk.com/state-bill/MD-SB0114-2026RS - As of: 2026-10-19 - Plain-text twin of the page above; the HTML and this file carry the same facts. ## Facts - Bill: Maryland SB 0114 - State: Maryland - Session: 2026 Regular Session - Title: 3-1-1 Systems - Expansion Program and Oversight Board - Establishment - Status: signed - Chamber: Senate - Introduced: 2025-10-17 - Last action: 2026-05-12, Approved by the Governor - Chapter 434 - Sponsor: Cheryl C. Kagan (Democratic) - Cosponsors: 6 - Subjects: Public Safety, Advertising, Artificial Intelligence -see also- Biometrics, Awareness and Outreach, Committees and Commissions, Contracts -see also- Procurement, Counties -see also- Chartered Counties; Code Counties; etc., Language -see also- Communications; Literacy, Procurement, Public Information, Reports, Standards and Best Practices, Sunset, Telecommunications, Telephones, Utilities -see also- Recycl; Refuse; Sewage; Teleph; Water - Touches household money: no - Roll calls: 2 (178 yes, 0 no in all) - Economic provisions PRIA read: 6 ## Summary No summary available. ## Bill overview: provisions PRIA read - Chatbots for county 3-1-1 by 2027: benefit, low. By June 30, 2027, each designated county gets a 3-1-1 chatbot. Chatbots support many languages, use GIS for accurate routing, and send hard questions to live agents. Counties choose approved information sources for the chatbot. Vendors must track feedback, investigate answers users flag as wrong, a… - County 3-1-1 pilot and opt-out: benefit, low. The Board runs a 3-1-1 pilot. It picks two counties with 3-1-1 and two without to take part. A designated county can decline by sending a letter within 14 days that explains why. The law does not force any county to replace its current 3-1-1. A county that says no can join later. - Progress reports and statewide expansion plan: benefit, low. By December 1, 2027, the Board reports call totals by county, how requests were handled, costs and savings, and user access and satisfaction. By July 1, 2028, the Board submits an evaluation and a plan to expand the program to every county. After July 1, 2028, each county decides how and how much t… - Statewide 3-1-1 oversight and standards: benefit, low. The law creates the Maryland 3-1-1 Oversight Board inside the Maryland Information Network on July 1, 2026. The Board meets at least four times a year and includes lawmakers, state and county reps, and tech experts. The Network staffs the Board and runs vendor RFPs for 3-1-1 platforms. The Board se… - Technical committee to keep systems compatible: benefit, low. The law creates a 3-1-1 Technical Advisory Committee with county reps, 9-1-1 directors, and tech experts. It advises on data, AI, and links with 9-1-1, 2-1-1, and 9-8-8 to avoid bad interactions. Members are unpaid but can get travel expense reimbursement. The Committee runs from July 1, 2026 to Se… - Voicebots for county 3-1-1 by Dec 2027: benefit, low. By December 1, 2027, each participating county gets a 3-1-1 voicebot. Voicebots support multiple languages, transfer calls to 9-1-1, 2-1-1, and 9-8-8, use GIS for routing, and escalate to staff when needed. Vendors use caller feedback to find errors, and agencies must correct wrong source pages. ## Sponsors and cosponsors - Sponsor: Cheryl C. Kagan (Democratic), Senate - Cosponsor: Dalya Attar (Democratic), Senate - Cosponsor: Benjamin Brooks (Democratic), Senate - Cosponsor: Paul D. Corderman (Republican), Senate - Cosponsor: Brian J. Feldman (Democratic), Senate - Cosponsor: Kevin M. Harris (Democratic), Senate - Cosponsor: Katie Fry Hester (Democratic), Senate ## Roll call votes | Date | Chamber | Motion | Result | Yes | No | Other | | --- | --- | --- | --- | --- | --- | --- | | 2026-04-13 | House | Third Reading Passed | pass | 133 | 0 | 7 | | 2026-03-13 | Senate | Third Reading Passed | pass | 45 | 0 | | ## Actions (14) - 2026-05-12: Approved by the Governor - Chapter 434 - 2026-04-13: Returned Passed (Senate) - 2026-04-13: Third Reading Passed (133-0) (House) - 2026-04-11: Favorable Adopted Second Reading Passed (House) - 2026-04-11: Favorable Report by Government, Labor, and Elections (House) - 2026-03-26: Hearing 4/07 at 1:00 p.m. (House) - 2026-03-17: Referred Government, Labor, and Elections (House) - 2026-03-13: Third Reading Passed (45-0) (Senate) - 2026-03-11: Second Reading Passed with Amendments (Senate) - 2026-03-11: Favorable with Amendments {173625/1 Adopted (Senate) - 2026-03-11: Favorable with Amendments Report by Education, Energy, and the Environment (Senate) - 2026-01-30: Hearing 2/05 at 1:00 p.m. (Senate) - 2026-01-14: First Reading Education, Energy, and the Environment (Senate) - 2025-10-17: Pre-filed (Senate) ## Bill text - Enacted, 2026-05-12: [PDF](https://mgaleg.maryland.gov/2026RS/Chapters_noln/CH_434_sb0114t.pdf) - Third Reading, 2026-03-11: [PDF](https://mgaleg.maryland.gov/2026RS/bills/sb/sb0114t.pdf) - First Reading, 2026-01-14: [PDF](https://mgaleg.maryland.gov/2026RS/bills/sb/sb0114f.pdf) ## Related bills - SB 0496: Maryland Medical Assistance Program - Coverage for the Treatment of Obesity - Authorization (became law) - SB 0366: Motor Vehicles - Intelligent Speed Assistance System Pilot Program - Establishment (became law) - SB 0244: Code Revision - Health - Maryland Medical Assistance Program (became law) - SB 0148: Income Tax - Credit for 9-1-1 Specialist Retirement Income (Supporting Our 9-1-1 Specialists Act) (became law) - SB 0016: Child Support - Earnings Withholdings Limits (became law) - HB 0529: Code Revision - Health - Maryland Medical Assistance Program (became law) ## Sources - [Enacted (PDF)](https://mgaleg.maryland.gov/2026RS/Chapters_noln/CH_434_sb0114t.pdf) - [Third Reading (PDF)](https://mgaleg.maryland.gov/2026RS/bills/sb/sb0114t.pdf) - [First Reading (PDF)](https://mgaleg.maryland.gov/2026RS/bills/sb/sb0114f.pdf) ## Related - [SB 0496: Maryland Medical Assistance Program - Coverage for the Treatment of Obesity - A…](https://policyrisk.com/state-bill/MD-SB0496-2026RS) - [SB 0366: Motor Vehicles - Intelligent Speed Assistance System Pilot Program - Establishm…](https://policyrisk.com/state-bill/MD-SB0366-2026RS) - [SB 0244: Code Revision - Health - Maryland Medical Assistance Program](https://policyrisk.com/state-bill/MD-SB0244-2026RS) - [SB 0148: Income Tax - Credit for 9-1-1 Specialist Retirement Income (Supporting Our 9-1-…](https://policyrisk.com/state-bill/MD-SB0148-2026RS) - [SB 0016: Child Support - Earnings Withholdings Limits](https://policyrisk.com/state-bill/MD-SB0016-2026RS) - [HB 0529: Code Revision - Health - Maryland Medical Assistance Program](https://policyrisk.com/state-bill/MD-HB0529-2026RS) - [Maryland bills](https://policyrisk.com/states/maryland/bills) - [Maryland state hub](https://policyrisk.com/states/maryland) - [All state legislation](https://policyrisk.com/state-bills) Source: PRIA, https://policyrisk.com/state-bill/MD-SB0114-2026RS (as of 2026-10-19).