# West Virginia HB 3168: Allow customers to make changes to their accounts by phone or mail.

West Virginia HB 3168, Allow customers to make changes to their accounts by phone or mail., is a 2025 Regular Session House bill sponsored by Phil Mallow (Republican); status failed, last action 2025-03-25 (Introduced in Senate) (as of 2026-10-17).

- Canonical: https://policyrisk.com/state-bill/WV-HB3168-2025rs
- As of: 2026-10-17
- Plain-text twin of the page above; the HTML and this file carry the same facts.

## Facts
- Bill: West Virginia HB 3168
- State: West Virginia
- Session: 2025 Regular Session
- Title: Allow customers to make changes to their accounts by phone or mail.
- Status: failed
- Chamber: House
- Introduced: 2025-03-05
- Last action: 2025-03-25, Introduced in Senate
- Sponsor: Phil Mallow (Republican)
- Cosponsors: 8
- Subjects: §46A-6O-1, Senate Energy, Industry and Mining
- Touches household money: no
- Roll calls: 1 (84 yes, 9 no in all)
- Economic provisions PRIA read: 0

## Summary

No summary available.

## Bill overview

No economic impacts identified for this bill.

## Sponsors and cosponsors

- Sponsor: Phil Mallow (Republican), House
- Cosponsor: Barnhart
- Cosponsor: Eric Brooks (Republican), House
- Cosponsor: David Green (Republican), House
- Cosponsor: Rick Hillenbrand (Republican), House
- Cosponsor: Kump
- Cosponsor: Keith Marple (Republican), House
- Cosponsor: George Miller (Republican), House
- Cosponsor: Adam Vance (Republican), House

## Roll call votes

| Date | Chamber | Motion | Result | Yes | No | Other |
| --- | --- | --- | --- | --- | --- | --- |
| 2025-03-24 | House | Passed House (Roll No. 170) | pass | 84 | 9 |   |

## Actions (19)

- 2025-03-25: Introduced in Senate (Senate)
- 2025-03-25: To Energy, Industry, and Mining then Judiciary (Senate)
- 2025-03-25: To Energy, Industry, and Mining (Senate)
- 2025-03-24: On 3rd reading, Special Calendar (House)
- 2025-03-24: Read 3rd time (House)
- 2025-03-24: Passed House (Roll No. 170) (House)
- 2025-03-24: Communicated to Senate (House)
- 2025-03-21: On 3rd reading, Special Calendar (House)
- 2025-03-21: Postponed on 3rd reading, Special Calendar, until 3/24/2025 (House)
- 2025-03-20: On 2nd reading, Special Calendar (House)
- 2025-03-20: Read 2nd time (House)
- 2025-03-19: On 1st reading, Special Calendar (House)
- 2025-03-19: Read 1st time (House)
- 2025-03-18: By substitute, do pass (House)
- 2025-03-14: Markup Discussion (House)
- 2025-03-05: Filed for introduction (House)
- 2025-03-05: To Energy and Public Works (House)
- 2025-03-05: Introduced in House (House)
- 2025-03-05: To House Energy and Public Works (House)

## Bill text

- Committee Substitute: [HTML](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 sub.htm), [PDF](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 sub.pdf)
- Engrossed: [HTML](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 sub eng.htm), [PDF](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 sub eng.pdf)
- Introduced Version: [HTML](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 intr.htm), [PDF](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 intr.pdf)

## Related bills

- HB 2451: To facilitate the creation of home-based businesses (signed)
- SB 464: Creating license plate for recipients of Medal of Valor (signed)
- SB 196: Lauren's Law (signed)
- SB 138: Enhancing penalties for fleeing officer (signed)
- SB 270: Declaring sale and manufacture of firearms essential business during declared emergency (signed)
- SB 617: Discouraging gang activity (signed)

## Sources
- [Committee Substitute (HTML)](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 sub.htm)
- [Committee Substitute (PDF)](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 sub.pdf)
- [Engrossed (HTML)](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 sub eng.htm)
- [Engrossed (PDF)](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 sub eng.pdf)
- [Introduced Version (HTML)](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 intr.htm)
- [Introduced Version (PDF)](https://www.wvlegislature.gov/Bill_Text_HTML/2025_SESSIONS/RS/bills/hb3168 intr.pdf)

## Related
- [HB 2451: To facilitate the creation of home-based businesses](https://policyrisk.com/state-bill/WV-HB2451-2025rs)
- [SB 464: Creating license plate for recipients of Medal of Valor](https://policyrisk.com/state-bill/WV-SB464-2025rs)
- [SB 196: Lauren's Law](https://policyrisk.com/state-bill/WV-SB196-2025rs)
- [SB 138: Enhancing penalties for fleeing officer](https://policyrisk.com/state-bill/WV-SB138-2025rs)
- [SB 270: Declaring sale and manufacture of firearms essential business during declared e…](https://policyrisk.com/state-bill/WV-SB270-2025rs)
- [SB 617: Discouraging gang activity](https://policyrisk.com/state-bill/WV-SB617-2025rs)
- [West Virginia bills](https://policyrisk.com/states/west-virginia/bills)
- [West Virginia state hub](https://policyrisk.com/states/west-virginia)
- [All state legislation](https://policyrisk.com/state-bills)

Source: PRIA, https://policyrisk.com/state-bill/WV-HB3168-2025rs (as of 2026-10-17).