Defense Data Center Services Shift to Blind-Employing Nonprofits
Published Date: 11/20/2025
Notice
Summary
The government is updating its list to require certain contact center services to be provided by nonprofit groups that employ people who are blind or have severe disabilities. This change affects the Defense Manpower Data Center at Fort Knox, KY, and involves two nonprofit agencies stepping up to help. Comments on this change are open until December 20, 2025, with no extra costs expected for small businesses.
Analyzed Economic Effects
4 provisions identified: 3 benefits, 1 costs, 0 mixed.
Mandatory Sourcing for Fort Knox Contact Center
The government will require the GSA PBS Region 3, Defense Manpower Data Center (CONUS), Fort Knox, KY to procure the listed Contact Center Service from nonprofit agencies that employ persons who are blind or have other severe disabilities. The Contractor must provide Tier 1 and Tier 2 customer support, personnel and program management, and operate within DMDC's cloud-native contact center during and after the transition planned by Q4 FY25.
Cloud-Native, AI-Powered Contact Center Requirement
The Contractor must operate within DMDC's modernized, cloud-native contact center solution on AWS and leverage AI-powered tools and expanded communication channels after the transition by Q4 FY25. The Contractor is responsible for scalable, secure, high-quality service delivery and adapting to changing legislative or policy requirements.
No Significant Small-Entity Impact Certified
The Committee certified under the Regulatory Flexibility Act that this change will not have a significant impact on any small entities. The certification states there are no additional reporting, recordkeeping, or other compliance requirements for small entities other than the nonprofit agencies furnishing the services, and that the action authorizes nonprofit agencies to furnish the services to the Government.
Two Nonprofits Recommended as Mandatory Sources
Chimes District of Columbia (Washington, DC) and InspiriTec, Inc. (Philadelphia, PA) were recommended to the Committee to serve as mandatory sources to provide the Contact Center Service for the Defense Manpower Data Center at Fort Knox, KY. If authorized by the Committee, these nonprofits would be the required sources for the service.
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