Agency Information Collection Activity Under OMB Review: Clearance for A-11 Section 280 Improving Customer Experience Information Collection
Published Date: 11/25/2025
Notice
Summary
The Department of Veterans Affairs is updating its customer experience surveys to handle more feedback from veterans and partners. They’re extending the approval for collecting this info and expect to increase surveys from 141 to 200 by 2027, which means more responses and time spent. If you want to share your thoughts, you’ve got until December 26, 2025, to comment!
Analyzed Economic Effects
2 provisions identified: 1 benefits, 1 costs, 0 mixed.
VA expands survey volume to nearly 6M
You may be asked to take more Department of Veterans Affairs (VA) customer surveys. VA plans to increase annual responses from 4,012,000 to 5,942,778 and raise estimated annual burden hours from 344,083 to 504,982; surveys under management rose from 141 in 2022 to 176 now and are expected to reach 200 by the end of Fiscal Year 2027.
Voluntary, anonymous surveys across many contact methods
If VA asks for your feedback, the surveys are voluntary and VA says it will take steps to keep responses anonymous. VA may collect opinions electronically, by mail, fax, telephone, technical discussions, in-person interviews, or observational techniques, and response time may range from about 2 minutes up to 2 hours depending on the method.
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