DHS Asks Permission to Ask You How They're Doing
Published Date: 12/11/2025
Notice
Summary
The Department of Homeland Security wants to collect honest feedback from people about how well their services work. They’re asking for permission to gather opinions and ideas (not big surveys) to help make things better and easier for everyone. Comments on this plan are open until February 9, 2026, and it won’t cost the public extra money or time.
Analyzed Economic Effects
4 provisions identified: 1 benefits, 3 costs, 0 mixed.
Voluntary DHS Feedback Request
DHS is asking customers and stakeholders to give voluntary, qualitative feedback to improve service delivery. The agency estimates 184,902 respondents, about 1 hour per respondent, for a total of 300,000 burden hours; comments on the notice are accepted until February 9, 2026.
Small Business Feedback Involvement
Small businesses and other private-sector entities may be asked to provide feedback, but DHS says it will minimize burden by sampling, asking for readily available information, and using short instruments. These efforts are part of the same estimated respondent and burden-hour totals.
Limits on Personal Data Retention
DHS will collect personally identifiable information (PII) only as necessary and will not retain PII except when needed to provide remuneration for focus groups and cognitive laboratory studies. Collections are described as voluntary and intended for internal service improvement only.
Public Posting of Comments Rule
DHS will post all comments received to regulations.gov without change, including any personal information provided by commenters. If you submit a comment, any personal information included may be made public.
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Key Dates
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