SAMHSA Seeks Extension for Customer Service Feedback Surveys
Published Date: 12/29/2025
Notice
Summary
SAMHSA is asking for approval to keep collecting quick, helpful feedback from people who use their services. This feedback helps SAMHSA improve how they work and make sure customers have a great experience. The extension means no big changes or costs, just more chances to listen and get better over time.
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Analyzed Economic Effects
2 provisions identified: 1 benefits, 1 costs, 0 mixed.
SAMHSA Continues Feedback Collection
SAMHSA will extend OMB approval for its Fast Track Generic Clearance (OMB Control No. 0930-0393) to keep collecting qualitative feedback from customers and stakeholders with no changes from the prior approval. This lets SAMHSA keep asking users for opinions so it can improve service delivery and program management.
Estimated Respondent Time and Cost
SAMHSA estimates annual respondents of 105,000 and total annual burden of 60,250 hours for these collections, with an estimated total respondent cost of $1,626,750 using a $27.00 hourly rate. The estimates cover in-person/online/telephone surveys, focus groups, self-administered questionnaires, and other collection formats.
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