Title 12Banks and BankingRelease 119-73

§5533 Consumer rights to access information

Title 12 › Chapter CHAPTER 53— - WALL STREET REFORM AND CONSUMER PROTECTION › Subchapter SUBCHAPTER V— - BUREAU OF CONSUMER FINANCIAL PROTECTION › Part Part C— - Specific Bureau Authorities › § 5533

Last updated Apr 6, 2026|Official source

Summary

A covered person must give a consumer, when asked, the information it has about the consumer’s financial product or service. That includes transaction records, account charges, and how the consumer used the product. The information must be provided in an electronic form the consumer can use. A covered person does not have to give secret business information (like score-making algorithms), data gathered to stop fraud or money laundering or to report illegal activity, information that another law says must stay secret, or anything it cannot pull up in its normal business. The Bureau will make rules to encourage common, machine-readable formats for the data. When making those rules, the Bureau must consult banking regulators and the FTC so rules are similar across firms, fit U.S. and foreign business conditions, and do not force a specific technology.

Full Legal Text

Title 12, §5533

Banks and Banking — Source: USLM XML via OLRC

(a)Subject to rules prescribed by the Bureau, a covered person shall make available to a consumer, upon request, information in the control or possession of the covered person concerning the consumer financial product or service that the consumer obtained from such covered person, including information relating to any transaction, series of transactions, or to the account including costs, charges and usage data. The information shall be made available in an electronic form usable by consumers.
(b)A covered person may not be required by this section to make available to the consumer—
(1)any confidential commercial information, including an algorithm used to derive credit scores or other risk scores or predictors;
(2)any information collected by the covered person for the purpose of preventing fraud or money laundering, or detecting, or making any report regarding other unlawful or potentially unlawful conduct;
(3)any information required to be kept confidential by any other provision of law; or
(4)any information that the covered person cannot retrieve in the ordinary course of its business with respect to that information.
(c)Nothing in this section shall be construed to impose any duty on a covered person to maintain or keep any information about a consumer.
(d)The Bureau, by rule, shall prescribe standards applicable to covered persons to promote the development and use of standardized formats for information, including through the use of machine readable files, to be made available to consumers under this section.
(e)The Bureau shall, when prescribing any rule under this section, consult with the Federal banking agencies and the Federal Trade Commission to ensure, to the extent appropriate, that the rules—
(1)impose substantively similar requirements on covered persons;
(2)take into account conditions under which covered persons do business both in the United States and in other countries; and
(3)do not require or promote the use of any particular technology in order to develop systems for compliance.

Legislative History

Notes & Related Subsidiaries

Statutory Notes and Related Subsidiaries

Effective Date

Section effective on the designated transfer date, see section 1037 of Pub. L. 111–203, set out as a note under section 5531 of this title.

Reference

Citations & Metadata

Citation

12 U.S.C. § 5533

Title 12Banks and Banking

Last Updated

Apr 6, 2026

Release point: 119-73