Title 20 — EducationRelease 119-73
§9575 Performance management
Title 20 › Chapter CHAPTER 76— - EDUCATION RESEARCH, STATISTICS, EVALUATION, INFORMATION, AND DISSEMINATION › Subchapter SUBCHAPTER I— - EDUCATION SCIENCES REFORM › Part Part F— - General Provisions › § 9575
Summary
The Director must make customer service a top priority for all work by the Institute and any National Education Center. To do that, the Director must gather feedback, share clear, timely information in easy formats, use modern technology and state/local electronic data, measure data quality, improve management, and publish information quickly.
Full Legal Text
Title 20, §9575
Education — Source: USLM XML via OLRC
The Director shall ensure that all activities conducted or supported by the Institute or a National Education Center make customer service a priority. The Director shall ensure a high level of customer satisfaction through the following methods:
(1)Establishing and improving feedback mechanisms in order to anticipate customer needs.
(2)Disseminating information in a timely fashion and in formats that are easily accessible and usable by researchers, practitioners, and the general public.
(3)Utilizing the most modern technology and other methods available, including arrangements to use data collected electronically by States and local educational agencies, to ensure the efficient collection and timely distribution of information, including data and reports.
(4)Establishing and measuring performance against a set of indicators for the quality of data collected, analyzed, and reported.
(5)Continuously improving management strategies and practices.
(6)Making information available to the public in an expeditious fashion.
Reference
Citations & Metadata
Citation
20 U.S.C. § 9575
Title 20 — Education
Last Updated
Apr 6, 2026
Release point: 119-73