Title 47Telegraphs, Telephones, and RadiotelegraphsRelease 119-73

§262 Ensuring the integrity of voice communications

Title 47 › Chapter CHAPTER 5— - WIRE OR RADIO COMMUNICATION › Subchapter SUBCHAPTER II— - COMMON CARRIERS › Part Part II— - Development of Competitive Markets › § 262

Last updated Apr 6, 2026|Official source

Summary

If a company carries voice calls for others and charges anything for that service, it must register with the Federal Communications Commission (FCC) and follow FCC call-quality rules. The FCC had to create a public registry within 180 days after February 26, 2018 and had to set the service-quality rules within 1 year after February 26, 2018. A phone service provider may not use an unregistered carrier to send calls. The FCC’s rules must protect the integrity of calls and stop unfair differences in service across U.S. areas. The registry must be posted on the FCC’s website. These requirements apply no matter what technology or format is used. They do not change how services are classified under other laws, and they do not take away state agencies’ power to collect data or enforce state rules. Definitions: covered provider — the regulated phone service provider; covered voice communication — a voice call tied to a North American Numbering Plan phone number; intermediate provider — a company hired to carry, route, or transmit such calls but that is not the originating or ending carrier. Providers that met the Safe Harbor rules in 47 C.F.R. 64.2107(a) on or before the date that is 1 year after February 26, 2018 and that keep meeting those rules do not have to follow the new service-quality standards.

Full Legal Text

Title 47, §262

Telegraphs, Telephones, and Radiotelegraphs — Source: USLM XML via OLRC

(a)An intermediate provider that offers or holds itself out as offering the capability to transmit covered voice communications from one destination to another and that charges any rate to any other entity (including an affiliated entity) for the transmission shall—
(1)register with the Commission; and
(2)comply with the service quality standards for such transmission to be established by the Commission under subsection (c)(1)(B).
(b)A covered provider may not use an intermediate provider to transmit covered voice communications unless such intermediate provider is registered under subsection (a)(1).
(c)(1)(A)Not later than 180 days after February 26, 2018, the Commission shall promulgate rules to establish a registry to record registrations under subsection (a)(1).
(B)Not later than 1 year after February 26, 2018, the Commission shall promulgate rules to establish service quality standards for the transmission of covered voice communications by intermediate providers.
(2)In promulgating the rules required by paragraph (1), the Commission shall—
(A)ensure the integrity of the transmission of covered voice communications to all customers in the United States; and
(B)prevent unjust or unreasonable discrimination among areas of the United States in the delivery of covered voice communications.
(d)The Commission shall make the registry established under subsection (c)(1)(A) publicly available on the website of the Commission.
(e)The requirements of this section shall apply regardless of the format by which any communication or service is provided, the protocol or format by which the transmission of such communication or service is achieved, or the regulatory classification of such communication or service.
(f)Nothing in this section shall be construed to affect the regulatory classification of any communication or service.
(g)Nothing in this section shall be construed to preempt or expand the authority of a State public utility commission or other relevant State agency to collect data, or investigate and enforce State law and regulations, regarding the completion of intrastate voice communications, regardless of the format by which any communication or service is provided, the protocol or format by which the transmission of such communication or service is achieved, or the regulatory classification of such communication or service.
(h)The requirement under subsection (a)(2) to comply with the service quality standards established under subsection (c)(1)(B) shall not apply to a covered provider that—
(1)on or before the date that is 1 year after February 26, 2018, has certified as a Safe Harbor provider under section 64.2107(a) of title 47, Code of Federal Regulations, or any successor regulation; and
(2)continues to meet the requirements under such section 64.2107(a).
(i)In this section:
(1)The term “covered provider” has the meaning given the term in section 64.2101 of title 47, Code of Federal Regulations, or any successor thereto.
(2)The term “covered voice communication” means a voice communication (including any related signaling information) that is generated—
(A)from the placement of a call from a connection using a North American Numbering Plan resource or a call placed to a connection using such a numbering resource; and
(B)through any service provided by a covered provider.
(3)The term “intermediate provider” means any entity that—
(A)enters into a business arrangement with a covered provider or other intermediate provider for the specific purpose of carrying, routing, or transmitting voice traffic that is generated from the placement of a call placed—
(i)from an end user connection using a North American Numbering Plan resource; or
(ii)to an end user connection using such a numbering resource; and
(B)does not itself, either directly or in conjunction with an affiliate, serve as a covered provider in the context of originating or terminating a given call.

Reference

Citations & Metadata

Citation

47 U.S.C. § 262

Title 47Telegraphs, Telephones, and Radiotelegraphs

Last Updated

Apr 6, 2026

Release point: 119-73