Title 5 — Government Organization and EmployeesRelease 119-73

§321 Definitions

Title 5 › Part PART I— - THE AGENCIES GENERALLY › Chapter CHAPTER 3— - POWERS › Subchapter SUBCHAPTER III— - FEDERAL GOVERNMENT SERVICE DELIVERY › § 321

Last updated Apr 6, 2026|Official source

Summary

Defines five key words used here. Agency means whatever "agency" means in section 3502 of title 44. Director means the Director of the Office of Management and Budget. Government service delivery means any action an agency takes to give a benefit or service to a person, business, or organization, including work done by contractors or nonprofits for the agency. Government service delivery channel means the way people interact with the federal government, like in person, by mail, by phone, on a website or digital service, through outreach, or via third parties. High impact service provider means an agency program the Director identifies because its public services affect a lot of people.

Full Legal Text

Title 5, §321

Government Organization and Employees — Source: USLM XML via OLRC

In this subchapter:

(1)The term “agency” has the meaning given that term in section 3502 of title 44.

(2)The term “Director” means the Director of the Office of Management and Budget.

(3)The term “Government service delivery” means any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such action of a contractor or nonprofit organization acting on behalf of the agency or administering a federally-funded program.

(4)The term “Government service delivery channel” means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government.

(5)The term “high impact service provider” means an agency program identified by the Director due to the scale and impact of the public-facing services of the program.

Reference

Citations & Metadata

Citation

5 U.S.C. § 321

Title 5 — Government Organization and Employees

Last Updated

Apr 6, 2026

Release point: 119-73