Agency Information Collection Activities; Revision of an Approved Information Collection: National Consumer Complaint Database
Published Date: 1/3/2025
Notice
Summary
The Federal Motor Carrier Safety Administration is updating the National Consumer Complaint Database, where people can report unsafe or unfair practices by transportation companies and workers. This change affects drivers, consumers, and businesses involved in trucking and shipping. They’re asking for public feedback by March 4, 2025, and the update aims to keep the system easy to use without adding extra costs or delays.
Analyzed Economic Effects
4 provisions identified: 2 benefits, 2 costs, 0 mixed.
Updated Consumer Complaint Portal
FMCSA is revising the National Consumer Complaint Database (NCCDB) so consumers, drivers, and others can file complaints about unsafe or unfair practices (for example, driver harassment, household goods moves, ADA compliance, ELD, ELDT, MRO, and SAP). The revision is an Information Collection Request (OMB Control Number 2126-0067) with a public comment deadline of March 4, 2025.
Modernization to Centralize Complaints
FMCSA is implementing U.S. Government Accountability Office recommendations (September 2023) to modernize and expand the NCCDB so the Agency can centralize complaint collection, monitor and respond to complaints, provide timely responses to consumers, and share complaint information with Federal and State agencies as needed.
Complaint Data Can Trigger Enforcement
FMCSA uses NCCDB data to alert consumers to carriers with a history of household goods complaints and to identify problematic motor carriers for enforcement actions; carriers can also use the data to reconcile complaints. This may affect reputation and enforcement risk for businesses in the household goods and motor carrier industries.
Time Burden to File Complaints
FMCSA estimates 64,545 respondents file complaints, with an average time per response of 15 minutes and an estimated total annual burden of 16,136 hours. The ICR is listed as expiring June 30, 2025.
Your PRIA Score
Personalized for You
How does this regulation affect your finances?
Sign up for a PRIA Policy Scan to see your personalized alignment score for this federal register document and every other regulation we track. We analyze your financial profile against policy provisions to show you exactly what matters to your wallet.
Key Dates
Related Federal Register Documents
2026-12570 — Oil Country Tubular Goods From the People's Republic of China: Continuation of Antidumping Duty Order and Countervailing Duty Order
The U.S. government is keeping special taxes on oil pipes from China because stopping them could hurt American businesses. These taxes, called antidumping and countervailing duties, help keep things fair by stopping cheap or unfairly supported imports. This decision started on May 19, 2026, and means importers from China will keep paying extra fees for now.
2026-12555 — Agency Information Collection Activity: Application for Disability Compensation Benefits
The VA is updating its Application for Disability Compensation Benefits form and wants your feedback by August 24, 2026. Veterans applying for disability benefits will see some changes aimed at making the form clearer and easier to use, with no new costs involved. This is your chance to help improve the process and reduce paperwork hassle!
2026-12600 — Commercial Leasing for Outer Continental Shelf Minerals Offshore the Commonwealth of Virginia-Request for Information and Interest
The government is asking people and companies if they're interested in leasing areas offshore Virginia to dig up minerals from the ocean floor. This is the first step and doesn’t guarantee any leases yet, but it could lead to future mining projects that might bring money and jobs. If you want to share your thoughts or show interest, you need to do it by July 23, 2026.
2026-12572 — Passenger Vehicle and Light Truck Tires From the Socialist Republic of Vietnam: Preliminary Results of Countervailing Duty Administrative Review; 2024
The U.S. Department of Commerce found that tire makers in Vietnam got unfair government help during 2024, which could mean extra taxes on their passenger vehicle and light truck tires. This affects companies like Kenda and Kumho Tires and could change how much import duty they pay. The review results came out June 23, 2026, and folks can still share their thoughts before final decisions.
2026-12556 — Agency Information Collection Activity: Compliance Inspection Report
The Department of Veterans Affairs is renewing its form used to check if specially adapted homes for Veterans meet all the right standards. This affects Veterans who get home adaptations and the inspectors who review them. Comments on this update are open until July 23, 2026, and the process takes about 15 minutes per inspection, with no changes to costs or rules.
2026-12539 — Qualification of Drivers; Exemption Applications; Epilepsy and Seizure Disorders
The FMCSA said no to 52 people with epilepsy or seizure disorders who asked to drive big trucks across state lines. The rules stay strict to keep everyone safe on the road, so no special passes this time. If you’re affected, keep an eye out for updates, but for now, no changes or costs are coming your way.
Previous / Next Documents
Previous: 2024-31548 — Procurement List; Additions and Deletions
The government is removing certain Navy working blouses from the list of products bought from nonprofits that employ people who are blind or severely disabled. This change takes effect on February 2, 2025, and means these nonprofits won’t supply these items anymore. The update won’t cause extra costs or paperwork but may open doors for other small businesses to step in.
Next: 2024-31551 — National Aeronautics and Space Administration Assurance of Civil Rights Compliance
NASA is renewing its paperwork that helps make sure everyone who gets NASA grants follows civil rights rules, like not discriminating based on race, gender, or age. This affects businesses and organizations receiving NASA grants, who must submit compliance info every three years if their grant lasts longer than 3 years. Comments on this renewal are open until February 3, 2025, and the process stays electronic and straightforward.