GSA Begs for Feedback to Make Bureaucracy Slightly Less Annoying
Published Date: 4/7/2025
Notice
Summary
The General Services Administration (GSA) is asking for approval to collect feedback from the public to make its services better and easier to use. This is a voluntary, low-effort process designed to help GSA follow laws that require improving customer experience. Comments on this plan are open until May 7, 2025, with no extra costs expected for the public or government.
Analyzed Economic Effects
2 provisions identified: 2 benefits, 0 costs, 0 mixed.
Voluntary GSA feedback requests to public
You may be asked to give voluntary feedback to the General Services Administration (GSA) to help improve its services. GSA estimates 1,101,500 annual responses, with each response taking between 3 and 90 minutes and a total of 100,800 burden hours; transaction surveys are limited to 15 questions and 5 minutes. Comments on this information collection are due by May 7, 2025.
Limits on collection and retention of personal data
GSA will collect personally identifiable information (PII) only to the extent necessary and will not retain PII. If GSA releases journey maps, user personas, reports, or other summaries from these collections, it must include caveats about generalizing results and submit the summary and caveat language to OMB before releasing them publicly.
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Key Dates
Department and Agencies
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