NOAA Updates Weather Feedback Surveys for Better Service
Published Date: 5/22/2025
Notice
Summary
NOAA’s National Weather Service is renewing and updating its customer feedback surveys to keep improving weather services. About 30,000 people a year will spend just 7 minutes sharing their thoughts, helping NOAA tailor its products better. The update aligns with new government priorities and keeps the feedback process quick and easy, with no extra cost to the public.
Analyzed Economic Effects
3 provisions identified: 2 benefits, 1 costs, 0 mixed.
You may be asked 7‑minute NWS surveys
NOAA's National Weather Service plans to collect feedback from about 30,000 people per year (10,000 annualized) using short surveys that take about 7 minutes each. The total annual respondent burden is listed as 5,001 hours (1,667 hours annualized); responses are voluntary and the collection is estimated to occur 5–10 times a year.
Feedback used to shape NWS products
NOAA says the survey feedback will be used to plan service and product modification and prioritization so programs can tailor weather products and services based on customer input. The agency revised the question bank to align with current Administration priorities and Executive Orders.
Protections for entities NOAA regulates
The generic clearance will not be used to survey bodies NOAA regulates unless precautions ensure respondents feel no risk for not responding or for their responses; surveys of such populations will not require names and addresses.
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