FMCSA Revamps Database for Reporting Rogue Trucking Companies
Published Date: 6/6/2025
Notice
Summary
The FMCSA is updating the National Consumer Complaint Database, a tool where drivers and consumers can report unsafe or shady transportation companies. This update aims to improve how complaints are collected and handled, affecting anyone who uses or is reported in the system. The agency is asking for approval soon, with no new costs expected, so the database stays sharp and user-friendly.
Analyzed Economic Effects
2 provisions identified: 2 benefits, 0 costs, 0 mixed.
Easier public complaints for drivers and consumers
FMCSA is updating the National Consumer Complaint Database so consumers, drivers, and others can file and track complaints about unsafe or unscrupulous transportation companies more effectively. Complaints can cover topics such as driver harassment, coercion, household goods moves, ADA compliance, electronic logging devices, entry-level driver training, Medical Review Officers, and Substance Abuse Professionals; the agency will submit the revision to OMB for approval and received four comments on the 60‑day notice.
No new costs expected for users or reported parties
FMCSA states the revised information collection for the National Consumer Complaint Database will not create any new costs for people who use the system or who are reported in it, and the agency is seeking OMB approval under the Paperwork Reduction Act. The agency requested approval to revise the ICR titled "National Consumer Complaint Database."
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