Commerce Wants Comments on Better Service Feedback Plans
Published Date: 1/23/2026
Notice
Summary
The Department of Commerce is asking for public feedback on their plan to keep collecting info that helps improve how federal agencies serve you. This update supports a government-wide goal to make customer service better and easier, with no new costs or big changes. If you want to share your thoughts, you’ve got until March 24, 2026, to speak up!
Analyzed Economic Effects
4 provisions identified: 3 benefits, 1 costs, 0 mixed.
Commerce Continues Customer Feedback
The Department of Commerce will continue collecting voluntary customer feedback under OMB Circular A-11, Section 280 to help improve federal service delivery and report results on performance.gov. The notice requests public comment on the extension and accepts comments through March 24, 2026.
No Monetary Cost To Respondents
The Department estimates the total annual cost to the public of these collections is zero. The collections are described as voluntary and low-cost for respondents and the Federal Government.
Time Burden For Participants
The Department estimates 100,000 respondents and total annual burden of 13,863 hours. Individual response time may range from about 3 minutes to up to 2 hours for interviews or focus groups.
Voluntary, Limited PII, Anonymity Promised
Collections under this clearance will be voluntary, limited to non-sensitive topics, and the Department will take steps to ensure respondent anonymity; personally identifiable information (PII) will be collected only as necessary and not retained. Agencies will not ask about sensitive subjects like sexual behavior, attitudes, or religious beliefs as part of these collections.
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