HUD Updates Letter Tracking System: Privacy Rules Clarified Now
Published Date: 1/27/2026
Notice
Summary
HUD is updating its Correspondence Tracking System to clear up who manages it, where it’s located, what info it holds, and how records are accessed. This affects anyone whose info is tracked by HUD’s system. The changes take effect right away, and you can share your thoughts by February 26, 2026.
Analyzed Economic Effects
3 provisions identified: 1 benefits, 2 costs, 0 mixed.
HUD stores your correspondence info
HUD’s Correspondence Tracking System (CTS) will store personal contact details and related records — including name, home and work addresses, email addresses, telephone numbers, legal documents, and case identifiers — to track and respond to correspondence. HUD says CTS is used to provide appropriate responses and streamline collection of inquiries; records are stored electronically and on paper and are destroyed when the final document is created or no longer needed.
Your data may be disclosed to others
HUD’s CTS routine uses allow disclosure of your records to congressional offices, contractors and consultants, other federal agencies (including DOJ), courts and tribunals, law enforcement or investigative agencies, and the National Archives/OGIS when HUD determines disclosure is necessary. These routine uses are listed explicitly in the SORN.
How to request your CTS records
If you request records about yourself from CTS, you must send a written inquiry to HUD at 451 Seventh Street SW, Washington, DC 20410-0001 and provide your full name, current address, telephone number, and either a notarized statement or an unsworn declaration made under 24 CFR 16.4 for verification. The SORN also lists retrieval by name and case identifier.
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