Access Board Seeks Three More Years of Online Complaints
Published Date: 5/27/2026
Notice
Summary
The Access Board wants to keep using its online complaint form for reporting accessibility problems at public places for three more years. This affects anyone who spots barriers that make buildings hard to use and wants to file a complaint easily online. Comments on this plan are open until July 27, 2026, and there’s no new cost involved—just a smooth way to keep voices heard!
Analyzed Economic Effects
3 provisions identified: 3 benefits, 0 costs, 0 mixed.
Online ABA Complaint Form Continued
The Access Board proposes to renew the Online Architectural Barriers Act (ABA) Complaint Form for an additional three years after the collection is scheduled to expire on October 31, 2026. You can continue to use the online form to file complaints about accessibility barriers at covered facilities.
More Interactive Form, Less Time
The Board plans to convert the current online form to a more interactive, easier-to-use form and estimates this will reduce the average response time to 15 minutes per complaint. The Board also updates its annual estimate from 200 respondents at 30 minutes to 400 respondents annually at 15 minutes.
Optional Personal Info and Privacy
When you file the Online ABA Complaint Form, you may choose whether to provide personal information such as name, address, phone number, and email. The Board states that where personal information is provided it is not disclosed outside the agency without the written permission of the complainant.
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Key Dates
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