HUD Retires Duplicate Customer Records System
Published Date: 7/6/2026
Notice
Summary
HUD is shutting down its old One Stop Customer Service (OSCS) records system because it’s already covered by the newer Customer Relationship Management (CRM) system. This change affects anyone whose info was in OSCS, which got merged into CRM back in October 2024. The update is official as of July 6, 2026, and helps keep things simpler without extra costs.
Analyzed Economic Effects
2 provisions identified: 2 benefits, 0 costs, 0 mixed.
OSCS Records Moved into CRM
HUD has rescinded the One Stop Customer Service (OSCS) system of records and moved OSCS records into the Customer Relationship Management (CRM) system. The records were consolidated into CRM as of October 30, 2024, and the rescindment is effective July 6, 2026. CRM covers customer service platforms including Microsoft Dynamics and HUD Central, so anyone whose information was in OSCS is now managed under CRM.
OSCS Records Subject to Temporary Disposal Rule
Records formerly in OSCS are now managed under CRM and remain subject to General Records Schedule authority DAA-GRS-2017-0003-0002 (Temporary). These records are to be destroyed 'upon verification of successful creation of the final document or file, or when no longer needed for business use, or whichever is later.' The consolidation into CRM occurred October 30, 2024, and the rescindment took effect July 6, 2026.
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