HUD Moves Customer Feedback Database
Published Date: 7/10/2026
Notice
Summary
HUD is updating how it handles customer feedback by moving the Voice of the Customer system from one office to another and improving how it protects and uses your info. This change helps HUD better understand and improve its services while keeping your data safe. If you want to share your thoughts, you have until August 10, 2026, to comment before the update goes live.
Analyzed Economic Effects
5 provisions identified: 3 benefits, 1 costs, 1 mixed.
HUD moves customer feedback system
HUD moved the Voice of the Customer (VoC) system from the Office of the Chief Financial Officer to the Office of the Chief Information Officer and renamed it HUD/OCIO-06. The VoC system is now hosted by Qualtrics, LLC at 333 River Park Dr., Provo, UT and runs in Amazon Web Services (AWS) GovCloud US‑West.
What personal data HUD will collect
If you provide feedback to HUD, the VoC system may store your name, email address (work/personal), phone number (work/personal), ZIP code (work/home), customer feedback survey responses, and call record transcripts. The system covers Members of the Public, HUD employees, and contractors.
When HUD can share your feedback records
HUD may disclose VoC records to named recipients including the National Archives/OGIS, congressional offices (when requested by the individual), contractors and grantees for analysis or agency functions, courts and DOJ in litigation, OMB (de‑identified for Circular A‑11 reporting), and to other agencies or entities to respond to or investigate suspected or confirmed breaches. The notice lists routine uses (1) through (11) describing these disclosures.
Security steps and access controls for feedback
Qualtrics provides a FedRAMP‑authorized SaaS platform and implements role‑based access, fine‑grained authorizations, and data masking that can obscure personal data. HUD employees and contractors must authenticate via their PIV card and PIN; data are encrypted at rest (AWS volume encryption) and in transit (HTTPS).
How long HUD keeps feedback records
HUD will treat VoC customer service records as temporary and destroy them 1 year after they are resolved or when no longer needed for business use, per disposition authority DAA-GRS-2017-0002-0001. Records are maintained in electronic media only.
Your PRIA Score
Personalized for You
How does this regulation affect your finances?
Sign up for a PRIA Policy Scan to see your personalized alignment score for this federal register document and every other regulation we track. We analyze your financial profile against policy provisions to show you exactly what matters to your wallet.
Key Dates
Department and Agencies
Related Federal Register Documents
2026-13939 — Rescission of Floodplain Management and Protection of Wetlands; Minimum Property Standards for Flood Hazard Exposure; Building to the Federal Flood Risk Management Standard
HUD is rolling back its 2024 floodplain and wetland protection rules to how things were before, thanks to a new executive order. This change affects builders, developers, and communities by easing some flood risk rules but keeping helpful flexibilities. Comments on this proposal are open until September 8, 2026, so now’s the time to weigh in!
2026-08406 — HOME Investment Partnerships Program: Further Program Updates and Streamlining
HUD is updating the HOME Investment Partnerships Program to make it simpler and more flexible, especially for green building projects and scattered site manufactured housing rentals. These changes affect local housing groups that get federal money to build or fix affordable homes. Public comments are open until June 1, 2026, so folks can share their thoughts before the new rules take effect.
2026-08339 — HOME Investment Partnerships Program: Further Program Updates and Streamlining
HUD is hitting the pause button on some new HOME program rules that were supposed to start in 2025. This delay affects local governments and housing groups waiting for updated rules about affordable housing projects. No new changes or money moves will happen until HUD finishes reviewing and publishes the next final rule—so, hang tight!
2026-08244 — Equal Access to Housing in HUD Programs Revisions
HUD is updating its rules to focus on biological sex instead of gender identity when it comes to housing programs. This means shelters and similar places can ask for proof of sex to keep everyone safe. These changes affect people using HUD housing services and those running them, with public comments open until June 29, 2026.
2026-06926 — HOME Investment Partnerships Program-Maximum Per-Unit Subsidy Limit Methodology and Amount; Notice for Comment
HUD is updating how it sets the maximum money allowed per housing unit for the HOME Investment Partnerships Program. This change affects builders and developers using HOME funds starting May 11, 2026, and HUD wants your thoughts before finalizing it. The new limits help make sure funds stretch fairly and wisely to build affordable homes.
2026-04990 — Revocation of the 30-Day Notification Requirement Prior to Termination of Lease for Nonpayment of Rent; Indefinite Delay of Effective Date
HUD is hitting the pause button on a new rule that would have stopped the 30-day heads-up before evicting tenants for not paying rent. This means public housing tenants and property owners won’t see changes just yet, as HUD reviews feedback and legal challenges. No rent-related notices are changing for now, so everyone can breathe easy until HUD decides the next move.
Previous / Next Documents
Previous: 2026-13968 — Notice of Public Meetings of the New Jersey Advisory Committee to the U.S. Commission on Civil Rights
The New Jersey Advisory Committee to the U.S. Commission on Civil Rights is hosting a series of free virtual meetings this summer to talk about antisemitism and civil rights. Anyone interested can join these Zoom panels, share their thoughts, and learn more about the issue. These meetings happen from August 3 to September 8, 2026, with no cost to attend, just your time and voice!
Next: 2026-13970 — Certification of Tennessee Capital Counsel Mechanism
The U.S. Attorney General officially confirms that Tennessee has a solid system to provide lawyers for people on death row who can’t afford one. This certification, effective since July 1, 1997, means Tennessee gets special federal review benefits in these serious cases. If you’re involved in capital cases there, this ensures fair legal help without extra costs or delays.