DHS Seeks Customer Feedback Form Approval
Published Date: 9/10/2026
Notice
Summary
The Department of Homeland Security will submit the following Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995.
Analyzed Economic Effects
5 provisions identified: 4 benefits, 1 costs, 0 mixed.
DHS will collect customer feedback
The Department of Homeland Security will collect customer feedback (surveys, interviews, user testing) to identify how customers access and use DHS services and to guide improvements in service delivery. The effort supports OMB Circular A-11 Section 280 and Executive Order 14058 and is intended to inform planning and decision-making to improve DHS products and services.
Quarterly public customer experience dashboards
DHS will report survey results quarterly to OMB for inclusion on customer-experience dashboards on performance.gov. Reports will include total customer volume at transaction points, number of surveys presented, number of responses, response rates, and mode of response.
Large-scale voluntary data collection burden
The notice estimates 2,001,550 respondents and a total of 101,125 burden hours annually under this clearance, with collections being voluntary and intended to be low-burden. Comments on the ICR are accepted until November 9, 2026.
Limits on personal data and confidentiality
DHS says personally identifiable information (PII) will be collected only as necessary and will not be retained, and that activity and survey instructions will provide confidentiality assurances to respondents. Public releases of personas or journey maps must be anonymized and include caveats.
Limits on survey frequency per transaction
DHS states that most individual respondents will not be asked to complete more than one survey instrument per transaction or to participate in more than one qualitative feedback or testing activity for the same transaction. This aims to reduce respondent fatigue.
Personalized for You
How does this regulation affect your finances?
Personalize government policy and PRIA will tell you what this federal register document means for your household, plus every other regulation we track. PRIA reads each provision against your financial profile to show you exactly what matters to your wallet.
Key Dates
Department and Agencies
Related Federal Register Documents
2026-20660, Optional Practical Training Fees
Starting soon, international students using Optional Practical Training (OPT) will face new fees: $70,000 for their first OPT and $30,000 for any extra OPT periods. This change aims to stop fraud and protect U.S. workers. If you want to share your thoughts, make sure to comment by November 9, 2026!
2026-20650, Low-Value Shipments
The U.S. Customs and Border Protection is proposing new rules to make importing low-value goods (under $2,500) easier and more electronic, especially for mail shipments. They want to add new data requirements for carriers and require bonds for some shipments to keep things safe and smooth. If you’re involved in shipping or receiving small packages, get ready to adapt by December 7, 2026, when comments on these changes close.
2026-20087, Clarification of Certain Mariner Training Requirements
The Coast Guard wants to simplify training rules for certain mariners, like Masters and Officers in charge of smaller vessels and engineers with big engines. They’re removing six outdated or duplicate requirements to make things clearer and easier while matching international standards. If you’re affected, get ready to share your thoughts by December 30, 2026—no extra costs, just smoother sailing ahead!
2026-20016, U.S. Citizenship and Immigration Services Employment-Based Immigrant Visa, Fifth Preference (EB-5) Fee Rule
Starting November 30, 2026, USCIS is updating the fees for the EB-5 immigrant visa program, which helps investors and their families get green cards. These changes reflect new rules from the EB-5 Reform and Integrity Act of 2022 and include adjusted costs to keep the program fair and efficient. If you're applying or renewing your EB-5 visa after this date, be ready to pay the new fees!
2026-17390, Automated Commercial Environment (ACE) Electronic Export Manifest for Rail Cargo
Starting October 26, 2026, all rail cargo leaving the U.S. must have its export info sent electronically through the Automated Commercial Environment (ACE). This new rule helps Customs keep cargo safe and makes trade smoother for rail exporters. Rail companies and exporters should get ready because enforcement begins a year later, on October 26, 2027.
2026-17324, Fee for Certain H-1B Petitions
The Department of Homeland Security (DHS) proposes to establish a $103,265 fee, payable at the time of filing, for all H-1B cap-subject petitions, including those eligible for the advanced degree exemption, which would be imposed in addition to all other applicable fees or payments. This fee would serve as a dedicated revenue mechanism to help recover a portion of the federal government's costs of administering the lawful immigration system, including activities carried out by DHS, the U.S. Department of Justice (DOJ), the U.S. Department of State (DOS), and the U.S. Department of Labor (DOL).
Previous / Next Documents
Previous: 2026-18475, Records Schedules; Availability and Request for Comments
The National Archives and Records Administration (NARA) publishes notice of certain Federal agency requests for records disposition authority (records schedules). We publish notice in the Federal Register and on regulations.gov for records schedules in which agencies propose to dispose of records they no longer need to conduct agency business. We invite public comments on such records schedules.
Next: 2026-18477, Agency Information Collection Activities: State, Local, Tribal and Private Sector (SLTPS) Clearance Request Form (Form 9014) Submission to the Office of Management and Budget for Review and Approval; Comment Request
The Office of the Chief Security Officer (OCSO) within Cybersecurity and Infrastructure Security Agency (CISA) submits the following Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and clearance. This is an extension and revision of the information collection 1670-0013 (SLTPS) Clearance Request Form (Form 9014) that was previously approved on October 17, 2023, with and expiration date of October 31, 2026.