Interior Renews Customer Feedback Forms for Better Service
Published Date: 10/6/2026
Notice
Summary
The Department of the Interior is renewing a form collection to improve how they serve customers, following rules that keep paperwork easy and efficient. This affects anyone who interacts with the department and helps make sure the process stays smooth without extra hassle. Comments on this update are open until November 5, 2026, with no new costs expected.
Analyzed Economic Effects
5 provisions identified: 2 benefits, 2 costs, 1 mixed.
Some responses may be required to retain benefits
The notice states the respondent's obligation as: "Required to obtain or retain a benefit," meaning some people must provide information to obtain or keep a benefit from the Department of the Interior.
Large-scale feedback requests to customers
You or your organization may be asked to provide feedback to the Department of the Interior as part of an information collection under OMB Control Number 1090-0012. The Department estimates 146,384 annual respondents and 146,384 annual responses.
Time required to respond: 3–90 minutes
If you respond, completing the questionnaire or survey may take as little as 3 minutes or up to 90 minutes for an interview. The Department estimates total annual respondent burden of 13,876 hours across all responses.
No non-hour monetary costs to respondents
The Department states there are no estimated non-hour monetary costs to respondents: "Total Estimated Annual Nonhour Burden Cost: None."
Collected feedback used to improve and publish service data
The Department will use customer and stakeholder feedback to improve delivery of services and may display results on performance.gov as part of OMB Circular A-11, Section 280 implementation, supporting transparency and agency accountability.
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