CFPB Wants to Survey Your Complaints About Complaints
Published Date: 10/15/2026
Notice
Summary
The Consumer Financial Protection Bureau (CFPB) wants to keep collecting feedback from people who file complaints about companies. They’re asking for permission to continue their quick survey that helps improve how companies handle complaints. If you’ve ever complained, this affects you, and you have until December 14, 2026, to share your thoughts on this plan!
Analyzed Economic Effects
2 provisions identified: 1 benefits, 1 costs, 0 mixed.
CFPB keeps optional complaint survey
If you file a complaint with the CFPB, the Bureau will continue offering an optional Company Response Survey at the end of the complaint process. The survey asks three questions and requires a narrative explanation for answers; the results are shared with the company that responded and are used by the CFPB as one input to assess the accuracy, completeness, and timeliness of company responses.
Time burden for survey respondents
The CFPB estimates 66,700 respondents for this information collection and an estimated total annual burden of 4,669 hours. If you choose to complete the optional survey, your participation contributes to that overall estimated time burden.
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