FCC Updates Files on People Seeking Universal Service Fund Help
Published Date: 10/19/2026
Notice
Summary
The FCC is updating its records system that tracks people involved with Universal Service Fund programs, like customers and participants who ask for help or file complaints. They’re adding a new rule about sharing info for suspension and debarment purposes. These changes kick in on October 19, 2026, with a chance to comment by November 18, 2026—no extra costs involved, just clearer privacy rules!
Analyzed Economic Effects
3 provisions identified: 0 benefits, 3 costs, 0 mixed.
New Suspension and Debarment Disclosure
The FCC added a new routine use ("Suspension and Debarment Disclosure") that lets the FCC share CRM records with other Federal agencies that are considering suspension or debarment actions, when the information is relevant. This routine use is part of the modified system and the routine uses are scheduled to become effective on November 18, 2026 unless comments require a contrary determination.
Do Not Pay Disclosure for Payment Eligibility Reviews
The FCC may disclose CRM records to the U.S. Department of the Treasury to review payment and award eligibility through the Do Not Pay Working System to identify, prevent, or recoup improper payments. This disclosure is explicit in routine use (14) and applies to applicants for, or recipients of, Federal funds.
System Stores Sensitive Personal Data
The USAC Customer Relationship Management (CRM) system includes and may collect sensitive personal data such as Social Security numbers, dates of birth, financial account numbers, taxpayer ID numbers, and driver's licenses or State IDs. The system is used for USF program inquiries and will be maintained under FCC and USAC security and retention rules.
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Key Dates
Department and Agencies
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