National Parks Ask Visitors to Rate Their Snack Stops
Published Date: 11/9/2026
Notice
Summary
The National Park Service wants to start a new survey to see how happy visitors are with services from park concessioners, like gift shops and food vendors. They’re asking for public feedback on this plan by December 9, 2026. This helps make sure the survey is useful without causing too much hassle or cost for anyone involved.
Analyzed Economic Effects
3 provisions identified: 1 benefits, 1 costs, 1 mixed.
Voluntary 5‑Minute Visitor Survey
You may be asked to complete a voluntary 5‑minute customer satisfaction survey about concessioner services. NPS estimates 522,000 total annual responses, for a combined 43,500 annual burden hours.
Survey to Improve Park Services
You benefit because NPS will use survey feedback to assess visitor experiences with concession-provided lodging, food, retail, and guided recreation across more than 400 concession contracts. Those insights will guide management decisions intended to enhance service quality and support positive visitor experiences.
Concessioner Performance Evaluations
If you operate a concession business under the NPS Commercial Services Program, survey feedback will be used to evaluate concessioner performance across more than 400 concession contracts and to inform NPS management decisions. The collection is intended to help NPS understand visitor expectations and identify areas for improvement.
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Key Dates
Department and Agencies
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