State Department Asks How Federal Services Can Feel Less Federal
Published Date: 11/10/2026
Notice
Summary
The Department of State wants your feedback on a new plan to make government services easier and faster for everyone. This affects anyone who uses federal services like loans or benefits, aiming to close the gap between government and private-sector customer experiences. Comments are open until December 10, 2026, with no immediate cost changes but a big focus on smoother service.
Analyzed Economic Effects
4 provisions identified: 3 benefits, 1 costs, 0 mixed.
Big federal customer feedback program
The Department of State plans to collect voluntary feedback from customers of Federal programs (individuals, businesses, nonprofits, state/local/tribal governments, and others) to improve service delivery. The results will be used to create personas, customer journey maps, reports, and to display government-wide customer experience data on performance.gov to increase transparency and accountability.
Large-scale respondent time burden
The Department estimates up to 1,101,550 respondents and a total annual burden of 100,800 hours for this information collection. Individual responses may range from about 3 minutes for a questionnaire up to 1.5 hours for an interview.
Observational methods with anonymity promise
The Department may collect data via electronic means, mail, fax, telephone, interviews, focus groups, and observational techniques including in-person, video, and audio. The notice states inquiries will be limited to strictly voluntary, non-sensitive opinions and that steps will be taken to ensure respondent anonymity.
No estimated monetary cost to public
The Department estimates the total annual cost to the public from this information collection will be $0. Comments on the burden estimate and other collection aspects are invited through December 10, 2026.
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Key Dates
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