Military CARE Act

Online complaints for TRICARE enrollees

If enacted, the Secretary of Defense would set up a digital system within 18 months for TRICARE enrollees who can get care at a military medical treatment facility. You would be able to electronically file access-to-care complaints and see their status at any time, including interim and final actions. Complaints filed through the system would be promptly sent to a Department of Defense patient advocate. Facility complaints would be automatically grouped and sent to the Defense Health Agency every quarter. After the system is in place, the Secretary would submit a March 1 annual report to the House and Senate Armed Services Committees. The report would include complaint totals and, for each facility with complaints, the most common complaint types, comparisons of specialty vs primary care, pediatric vs non-pediatric care, administrative hurdles vs other access issues, and a summary of steps taken at the facility to reduce complaints.