Alaska Administrative Code

(a) If an applicant utility is unable to obtain concurrence from a competing utility, the commission will appoint a member of its staff as an examiner to conduct a hearing. (b) The staff examiner shall (1) notice the hearing for a time convenient to all interested parties; (2) he…

(a) Each party to a hearing conducted under 3 AAC 52.130 may appeal the staff examiner's decision to the commission within 24 hours after that decision is issued. (b) Pending appeal, neither party may provide service to the applicant customer. (c) All appeals will be heard within…

Unless the context indicates otherwise, in 3 AAC 52.110 - 3 AAC 52.150 (1) "commission" means the Regulatory Commission of Alaska; (2) "electric utility" means a public utility or utility as defined in AS 42.05.990; (3) "disputed service area," unless otherwise defined by the com…

(a) Except as provided in 3 AAC 53.800(a), 3 AAC 52.200 - 3 AAC 52.340 apply to all telephone utilities subject to the regulatory jurisdiction of the commission. These sections govern the furnishing of telecommunications services and facilities to the public. The purpose of 3 AAC…

(a) Utility business offices generally must be so located and staffed that customers and others have convenient access to qualified personnel, including supervisory personnel where warranted, to provide information relating to services and rates, to accept and process application…

(a) Normally, when a standard tariff service cannot be provided within the standard installation interval, all reasonable efforts shall be made to advise the applicant within 15 working days from the date of the initial application for service as to (1) the reason for the delay; …

(a) Each utility shall retain information used in the preparation of a subscriber's bill in sufficient detail to identify the subscriber and the applicable charges for all services rendered. (b) Bills to subscribers must be rendered monthly and must contain a clear listing of all…

Notes 3 AAC 52.240 Eff. 1/5/79, Register 69; repealed 1/11/2001, Register 157 State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be…

Notes 3 AAC 52.250 Eff. 1/5/79, Register 69; repealed 1/1/2016, Register 217, April 2016 State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison featu…

(a) In order to maintain compatibility with the national telecommunications network, all telephone plants must be designed, constructed, maintained, and operated in accordance with the provisions outlined in the most current editions of such national industry recognized standards…

(a) Each utility shall establish procedures to minimize service interruptions, and, where those interruptions occur, to speed the restoration of service. Each utility shall make provisions to meet prolonged increases in traffic, absences of employees, or damage resulting from fir…

(a) Each utility shall strive to reduce the rate of customer trouble reports to a monthly rate of six per 100 stations per reporting exchange. Trouble report records must include appropriate identification of the customer or service affected, the time, date, and nature of the rep…

(a) Where central office and outside plant facilities are readily available, the objective of each utility must be to satisfy 85 percent of all requests for primary service in any calendar month within an interval of five working days after receipt of application, except where sp…

(a) Each utility shall maintain adequate personnel and equipment to answer 90 percent of all calls directed to the toll operator within 10 seconds. The surveillance level is reached when answering an average of less than 85 percent of all calls directed to the toll operator withi…

(a) Each utility shall maintain records for each exchange regarding the service items contained in these standards. These records must be maintained in a manner that permits audit by the commission's advisory staff. (b) Every properly dialed call shall terminate in one of the fol…

(a) Each telephone utility shall report to the commission, in accordance with 3 AAC 48.095, all instances where the quality of service it provides fails to meet the surveillance levels specified in 3 AAC 52.280(d), 3 AAC 52.300(a), or 3 AAC 52.310(e) for three consecutive months.…

Notes 3 AAC 52.330 Eff. 1/5/79, Register 69; am 11/6/2016, Register 220, January 2017; repealed 11/22/2017,Register 224, January 2018 State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the p…

(a) As set out in (b) - (c) of this section, a local exchange telephone utility providing service to an exchange shall install and maintain plant, equipment, and facilities necessary to provide 2-PIC dialing in that exchange upon receipt of a bona fide request for interconnection…

(a) For a period of three years after a local exchange telephone utility initially provides 2-PIC dialing, that utility must annually include in a periodic billing or in a separate mailing a notice to customers listing available intrastate interexchange carriers and explaining th…

(a) A public telephone is subject to presubscription. The owner of premises on which a public telephone is located has the right to presubscribe that telephone. (b) If a local exchange telephone utility receives a bona fide request to provide service to public telephones on a pre…

Unless the context indicates otherwise, in 3 AAC 52.300 - 3 AAC 52.340 (1) "access code for long-distance operator" means the preliminary digits that must be dialed to be connected to the long-distance operator; (2) "access line" means a circuit between a subscriber's telephone o…

(a) The provisions of 3 AAC 52.350 - 3 AAC 52.399 apply to all interexchange carriers and alternate operator service providers that furnish intrastate interexchange telephone service within this state. (b) The commission finds that the competitive provision of intrastate interexc…

Notes 3 AAC 52.355 Eff. 3/16/91, Register 117; repealed 3/9/2001, Register 157 State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will b…

(a) Unless required by 3 AAC 52.360(a) to have a certificate of public convenience and necessity, an entity proposing to provide intrastate interexchange telephone service or alternate operator service shall register with the commission in accordance with this section. (b) Except…

(a) The following entities are not eligible to register or renew registration under 3 AAC 52.358, and must file an application in compliance with this section to obtain a certificate of public convenience and necessity to provide intrastate interexchange telephone service: (1) an…

Notes 3 AAC 52.361 Eff. 3/16/91, Register 117; repealed 9/1/2002, Register 163 State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will b…

Notes 3 AAC 52.363 Eff. 3/16/91, Register 117; repealed 9/16/2005, Register 175 State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will …

(a) An intrastate interexchange carrier may not discontinue, suspend, or abandon telecommunications service without commission approval under AS 42.05.261. A carrier that files a request with the commission to discontinue, suspend, or abandon service under AS 42.05.261 shall give…

(a) Except as provided in 3 AAC 52.377, a registered entity shall maintain a tariff, in hypertext markup language (HTML), on the Internet at an address associated with the carrier. The entity may maintain the online tariff in additional electronic formats for the convenience of t…

(a) The retail rates for message telephone service of each interexchange carrier must be geographically averaged. If rates vary by the distance over which calls are placed, the rate for each mileage band must be equal to or greater than the rate for the next shorter mileage band.…

(a) To the extent possible and reasonable, and taking into consideration (1) costs of service; (2) changes in calling volumes; (3) changes in intrastate access charge rates; (4) jurisdictional cost differences; and (5) other relevant factors, an interexchange carrier's retail int…

(a) A certificated interexchange carrier shall offer all its services for resale to other carriers. Services must be offered for resale at wholesale rates to the extent determined appropriate in view of the facilities and general service offerings of the interexchange carrier. (b…

(a) An interexchange carrier may offer promotions to induce customers to use its services only as provided in this section. (b) A promotion must be set out in a utility's tariff as required in 3 AAC 52.370 and 3 AAC 52.375. (c) A promotion that is a cash payment, credit to an acc…

(a) Except as provided in (c) of this section, an interexchange carrier that offers a prepaid calling card service is not required to include those services in its tariff if the prepaid service is available for sale to the general public. (b) Except for cards provided at no charg…

(a) An interexchange carrier shall submit to the commission, to each exchange access service provider, and to each association of exchange access service providers data necessary for the calculation of access charges in accordance with the Alaska Intrastate Interexchange Access C…

(a) The incumbent interexchange carrier is the carrier of last resort unless the commission by order changes the carrier's responsibilities in whole or in part in accordance with 3 AAC 52.381 - 3 AAC 52.385. (b) Unless directed by commission order, an interexchange carrier of las…

(a) The commission may, upon petition or its own motion and after notice and opportunity for hearing, reassign interexchange carrier of last resort obligations for a specified local exchange area to an alternative carrier based on a finding that the alternative carrier is able to…

(a) The commission may, upon petition or its own motion and after notice and opportunity for hearing, terminate carrier of last resort obligations without reassignment for a local exchange area based on a finding that (1) more than one interexchange carrier, including the carrier…

(a) If an interexchange carrier of last resort is unable to perform the duties for all or a portion of its carrier of last resort area, the commission may require an alternative interexchange carrier to act as the emergency interexchange carrier of last resort. (b) Designation as…

(a) The provisions of 3 AAC 52.200 - 3 AAC 52.340 do not apply to an interexchange carrier who is not a carrier of last resort under 3 AAC 52.381 - 3 AAC 52.384 and is not assigned any responsibilities of a carrier of last resort, except that a carrier that owns or controls inter…

(a) The provisions of 3 AAC 48.275, 3 AAC 48.277, and 3 AAC 48.430 do not apply to an interexchange carrier. (b) Repealed 9/16/2005. (c) Repealed 8/1/2015. (d) Provisions governing the reassignment of a subscriber's access line or lines to a different interexchange carrier are se…

Unless the context indicates otherwise, in 3 AAC 52.350 - 3 AAC 52.399 (1) "commission" means the Regulatory Commission of Alaska; (2) repealed 9/16/2005; (3) "geographically averaged rates" means rates that use the same tariff provisions and rate schedules to apply to all messag…

(a) The provisions of 3 AAC 52.400 - 3 AAC 52.500 apply to all electric utilities subject to the regulatory jurisdiction of the commission and govern the furnishing of electric service and facilities to the public. (b) The purpose of 3 AAC 52.400 - 3 AAC 52.500 is to establish ce…

(a) A utility shall locate and staff business offices so that customers and other members of the public have reasonably convenient access to qualified personnel, including supervisors, if necessary, who are able to provide service and rate information, accept payments, process ap…

(a) A utility may require a new applicant for service to appear at the utility's designated place of business to produce proof of identity and complete the utility's application form. A utility may accept an application filed by an authorized representative of the applicant. (b) …

(a) Before it establishes service, a utility may require an applicant for temporary service to pay the estimated cost of installing and removing the facilities necessary to furnish the desired service. (b) If the duration of temporary service is to be less than one month, a utili…

(a) A utility's electric service deposit payment and refund procedures, if any, must be set out in its effective tariff and must conform to the provisions of this section. (b) A utility may require a separate deposit for each meter installed. The amount of a deposit required by t…