(1) If a claim under a long-term care insurance contract is denied, within sixty (60) days of the date of a written request by the policyholder or certificate holder or a representative of the policyholder or certificate holder, the issuer shall:(1) Provide a written explanation of the reasons for the denial; and(2) Make available all information directly related to the denial.
(1) Provide a written explanation of the reasons for the denial; and
(2) Make available all information directly related to the denial.