(1) On or before December 31, 2027, the commission shall adopt rules establishing minimum quality-of-service metrics for investor-owned gas and electric utilities in the state.
(2) The rules must:
(a) Include requirements for customer-specific incentives and penalties associated with customer-experienced service quality, and, in adopting these rules, the commission shall consider whether incentives and penalties should be established in a symmetrical manner to promote quality of service; and
(b) Specifically address equity for disproportionately impacted communities in establishing the quality-of-service metrics.
Source: L. 2026: Entire section added, (HB 26-1326), ch. 210, p. 1230, § 22, effective August 12.