Performance management system established

There is established a comprehensive performance management system designed to: (1) Inform employees of work expectations; (2) Hold employees accountable for their performance, which shall include a direct relationship between the rating received pursuant to § 1-613.52 and the receipt of any periodic step increase or of any performance based increase that may be established under the compensation system authorized by subchapter XI; (3) Objectively evaluate employees’ work performance based on criteria that have been made known to the employees; (4) Improve employee performance through training; (5) Recognize employee accomplishment; and (6) Include customer satisfaction as an evaluation factor.