Implementation plan

(a) Within 90 days of April 23, 2013, the Agency shall develop an implementation plan for the dissemination of the Statements of Rights and Responsibilities and a mechanism for receiving and handling complaints or concerns made by youth or on behalf of youth and provide a mechanism to resolve issues related to the youth’s care, placement, and services through the Agency. (b) The Agency shall have the following responsibilities regarding the implementation of this part: (1) Investigate and attempt to promptly resolve concerns made by youth or on behalf of youth; (2) Document the number, general sources and origins, and nature of the communication; (3) Beginning January 31, 2014, and every January 31st thereafter, through the Director, make available to the Council a report containing data collected over the course of the prior year that includes the following information: (A) The number of contacts made to the Agency by telephone, website address, or otherwise; (B) The number of concerns made, including the type and general sources of those concerns; (C) The number of investigations performed; (D) The number of pending concerns; and (E) The trends and issues that arose in the course of investigating concerns and outcomes of the investigations conducted; and (4) Post the report required by paragraph (3) of this subsection on the Agency’s website so that it is readily available to the public.