Requirements for health benefits plans and HealthCare Alliance

(a) Health benefits plans and the HealthCare Alliance shall: (1) Include in their marketing and membership materials information regarding the availability of the Ombudsman Program; (2) Send annually to their members notification of the availability of the Ombudsman Program; and (3) Provide members the telephone number of the Ombudsman Program upon request. (b) A health benefits plan may use the one-page, easy-to-read flyer developed by the Ombudsman Program to describe its services to meet the notice requirements under subsection (a)(1) and (2) of this section.