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37 chapters · 1,178 sections in this title.
12 GCA § 13101 Short Title
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This Chapter may be cited as the Public Utilities Fair Practices Act. SOURCE: Enacted as GC §21150 by P.L. 14-030 (May 31, 1977).
12 GCA § 13102 Definitions
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As used in this Chapter: (1) Customer means a person standing in contractual relation- ship with the Guam Waterworks Authority or the Guam Power Authority whereby said contract calls for the respective agency to supply the customer with water or power, respectively. (2) Agency me…
12 GCA § 13103 Complaints
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A customer who in good faith believes that he has been incorrectly billed for services by an agency or harmed by another action of the agency except a rate increase, may submit a customer complaint to the agency involved. Upon receipt of the customer complaint, and the deposit pa…
12 GCA § 13104 Appeal From Agency Action
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(a) If an agency statement is adverse to a customer, the customer may file an appeal with the Commission within thirty (30) days of the issuance of the agency statement. The Commission shall have jurisdiction to resolve the dispute. During the pendency of said appeal, no action a…