Code of Professional Conduct and Ethics

(225 ILCS 411/10-23)     (Section scheduled to be repealed on January 1, 2032)     Sec. 10-23. Code of Professional Conduct and Ethics. Licensed cemetery authorities and their licensed cemetery managers and customer service employees, and cemetery authorities maintaining a partial exemption and their cemetery managers and customer service employees shall:         (a) refrain from committing any action that may     violate Section 25-10 of this Act;        (b) be aware of applicable federal and State laws and     regulations, adhere to those laws and regulations, and be able to explain them to families in an understandable manner;        (c) treat all human remains with proper care and     dignity, honoring known religious, ethnic, and personal beliefs;        (d) protect all confidential information;         (e) carry out all aspects of service in a competent     and respectful manner;        (f) fulfill all written and verbal agreements and     contracts;        (g) provide honest, factual, and complete information     regarding all aspects of the services offered and provided;        (h) not engage in advertising that is false,     misleading, or otherwise prohibited by law;        (i) not discriminate against any person because of     race, creed, marital status, sex, national origin, sexual orientation, or color, except a religious cemetery may restrict its services to those of the same religious faith or creed. A cemetery authority operating any cemetery may designate parts of cemeteries or burial grounds for the specific use of persons whose religious code requires isolation;        (j) to have clear and specific cemetery rules and     regulations, subject to other applicable law, including this Act, and to apply them equally to all consumers and individuals served;        (k) report all violations of this Act and this     Section to the Department.(Source: P.A. 103-421, eff. 1-1-24.)