Sec. 15. "Grievance" means a written complaint submitted in accordance with the formal
grievance procedure of a health maintenance organization by or on behalf of: (1) the enrollee or subscriber regarding any aspect of the health maintenance organization relative to the enrollee or subscriber; or (2) an individual who would be an enrollee or a subscriber under an individual contract or a group contract regarding the health maintenance organization's decision to rescind the individual contract or group contract. As added by P.L.26-1994, SEC.25. Amended by P.L.160-2011, SEC.26.